1. Home
  2. Cruise Reviews
  3. MSC Bellissima
My husband and I have been travelling for over 30 years and this was the worst holiday we have ever had. The Staff and crew are disorganised and poorly trained in there jobs. They have no customer service skills at all. Most looked like they didn't want to be in the job and were reluctant to talk or smile and it came across as they were only there to get paid and tour the world. Not at all helpful in any way. From the time we arrived at the port with the embarkation disorganisation we hoped it would improve but sadly it got worse. When we finally got on the ship no one was there to tell us where our cabin was and we had difficulty finding it. When we made it to the room we were impressed by the cabin. It was clean and spacious. We requested early dining and even on our documentation we printed out before we left home it stated early dining at 5.30 pm ...only to find when we arrived we had been allocated 7.45 dining. We went to the restaurant and requested to change and was told there were no vacancies yet other members of our party were given the earlier time..no questioned asked. We were surprised that you had to pay for still water in dining rooms...Never had this before..surely for customer relations MSC could afford a glass of water with meals. On three occasions in the dining room the meal was not edible but if we went to buffet they closed at 8.30 and all that was available was pizza. My husband asked for french fries the second night of the cruise and every night he received fries no other vegetables even though we said no fries. Then they started giving me fries as well which I said no too but received them anyway.. Our cabin was cleaned daily, the bed made and bins emptied but the lid of the bin was dirty with spilt soft drink when we arrived and was still spotty on day 17 so not cleaned at all. Our balcony was only cleaned once during whole ship balcony cleaning. On other occasions the top decks were being cleaned and water was cascading down onto our balcony so we had to close the doors and stay inside. We were charged movie fees for movies which we didn't use and when we went to guest services and said we didn't use this facility and the girl , who was very rude, said we must have. We said we flicked through the titles but she insisted that we had confirmed the movies. WE know we didn't and then after much discussion she said she would delete it but next time we would have to pay no matter what...So we turned the TV off and didn't use it again. As for Zoe that was a complete waste of time. Very limited responses. There were no tissues available in the cabins which surprised us as with the amount of clients that had coughs and colds on board. The buffet was a nightmare there was no hygiene at the doors and people were coming in from toilets etc to food.unacceptable...The Europeans on board were terrible for picking up food with their fingers from the buffet and putting it on their plates then returning it to the buffet if they saw something they liked better further along the line. There was no one available to monitor the buffet lines.The buffet closed at 8-8.30 each night which was crazy considering there were over 4500 passengers on board..Surely it can be left open to say 10.00pm. The entertainment was average and it is the first time we have ever had to book and pay for the entertainment. On sea days there was nothing to do unlike other lines. The pool deck staff spoke in Spanish or Italian all the time and for us english only speaking we had no idea what was going on. MSC Tours...What can we say...very expensive for what was provided. Our introduction to Dubai tour was a shambles. We had a bus trip through some very ordinary streets ,Museum with about 500 people crammed into a confined space, a mosque which we were informed we couldn't go inside as MSC didn't have enough time to organise that component then a quick trip back to the ship. a 4-4.30 hour tour with us leaving the port at 3.30 and returning before 7 pm. We lined up at shore excursions for over 30 mins to complain and didnt get served so cut our losses and left. Others in our group got the hop on hop off bus outside the port and had all day for less cost. So make sure you check costs of outside tours before booking with MSC...most if not all ports had taxis and mini buses etc. Prices for all were about half the cost of MSC. The day before we left the ship I had Euros which I hadn't spent and went to guest services to pay off our account. At NO Time was I told that the account would be closed. The staff on the disembarking station were rude as well every time we left the ship and came back we were met with a very gruff grab of the card (snatching) and he would throw it back at us...it became a joke between the passengers as to how hard he could snatch and throw the cruise card at us......not good.... On leaving the ship on the 30th we got to the exit and my card brought up a RED screen and the person said I couldn't leave the ship until I had paid the Account...I was very embarrassed as he said it so loud and every one in the line heard but he didn't say that only 12.25 Euros that was owed. WE had signed a pre authorization form in our check in and assumed that this covered any balance owing when we left the ship..NO ...So we had to go back to guest services to pay the balance. We waited over 1/2 hour to be served( with all the new passengers the queues were very long)..We were served by a young boy who spoke very little english and had no idea and kept saying as we were new passengers we had to authorise our credit card. After getting very impatient trying to explain we were leaving the ship and had a pre authoration for our credit card to be debited with the balance owing...I asked to speak to someone else and then waited another 17 mins until someone else came. we were told that because we paid some of the balance in cash it had cancelled the pre authorisation. Why bother with pre authorisation if it doesn't work. I was told to pay balance but they wouldn't take Australian or American dollars which was all i had. After waiting more time finally someone in the office saw some sense and pressed a button and reactivated the pre authorisation of my credit card. We were told that we should have been told that this scenario would happen...again lack of staff training and customer service skills.Needless to say we missed our transfer and had extra costs with taxis etc... I am sure that there will be lots of negative feedback from this cruise as every one we spoke to had numerous complaints ..there was no atmosphere on board, the staff unhappy and rude, the MSC line was out to money grab on every opportunity available... All in all a horrible cruise and very disappointing as we were looking forward to it so much.. I would have like and expect MSC to compensate us for having to deal with all the problems we encountered but we will NOT hear from MSC again...They have our money..and don't care As for recommending MSC to our friends NO...we will be telling them the truth....For one bad experience the customer will tell ten people ...I will be telling my network which is extensive...through facebook , trip advisor and cruise critic as well a letter will be forwarded to MSC head office. We will not be cruising with MSC again... MSC NOT FOR ME

MSC NOT FOR ME

MSC Bellissima Cruise Review by torrie

11 people found this helpful
Trip Details
  • Sail Date: November 2019
  • Destination: Middle East
  • Cabin Type: Fantastica Balcony Stateroom
My husband and I have been travelling for over 30 years and this was the worst holiday we have ever had.

The Staff and crew are disorganised and poorly trained in there jobs. They have no customer service skills at all. Most looked like they didn't want to be in the job and were reluctant to talk or smile and it came across as they were only there to get paid and tour the world. Not at all helpful in any way.

From the time we arrived at the port with the embarkation disorganisation we hoped it would improve but sadly it got worse.

When we finally got on the ship no one was there to tell us where our cabin was and we had difficulty finding it. When we made it to the room we were impressed by the cabin. It was clean and spacious.

We requested early dining and even on our documentation we printed out before we left home it stated early dining at 5.30 pm ...only to find when we arrived we had been allocated 7.45 dining. We went to the restaurant and requested to change and was told there were no vacancies yet other members of our party were given the earlier time..no questioned asked.

We were surprised that you had to pay for still water in dining rooms...Never had this before..surely for customer relations MSC could afford a glass of water with meals.

On three occasions in the dining room the meal was not edible but if we went to buffet they closed at 8.30 and all that was available was pizza.

My husband asked for french fries the second night of the cruise and every night he received fries no other vegetables even though we said no fries. Then they started giving me fries as well which I said no too but received them anyway..

Our cabin was cleaned daily, the bed made and bins emptied but the lid of the bin was dirty with spilt soft drink when we arrived and was still spotty on day 17 so not cleaned at all.

Our balcony was only cleaned once during whole ship balcony cleaning. On other occasions the top decks were being cleaned and water was cascading down onto our balcony so we had to close the doors and stay inside.

We were charged movie fees for movies which we didn't use and when we went to guest services and said we didn't use this facility and the girl , who was very rude, said we must have. We said we flicked through the titles but she insisted that we had confirmed the movies. WE know we didn't and then after much discussion she said she would delete it but next time we would have to pay no matter what...So we turned the TV off and didn't use it again. As for Zoe that was a complete waste of time. Very limited responses.

There were no tissues available in the cabins which surprised us as with the amount of clients that had coughs and colds on board.

The buffet was a nightmare there was no hygiene at the doors and people were coming in from toilets etc to food.unacceptable...The Europeans on board were terrible for picking up food with their fingers from the buffet and putting it on their plates then returning it to the buffet if they saw something they liked better further along the line. There was no one available to monitor the buffet lines.The buffet closed at 8-8.30 each night which was crazy considering there were over 4500 passengers on board..Surely it can be left open to say 10.00pm.

The entertainment was average and it is the first time we have ever had to book and pay for the entertainment.

On sea days there was nothing to do unlike other lines. The pool deck staff spoke in Spanish or Italian all the time and for us english only speaking we had no idea what was going on.

MSC Tours...What can we say...very expensive for what was provided. Our introduction to Dubai tour was a shambles. We had a bus trip through some very ordinary streets ,Museum with about 500 people crammed into a confined space, a mosque which we were informed we couldn't go inside as MSC didn't have enough time to organise that component then a quick trip back to the ship. a 4-4.30 hour tour with us leaving the port at 3.30 and returning before 7 pm. We lined up at shore excursions for over 30 mins to complain and didnt get served so cut our losses and left. Others in our group got the hop on hop off bus outside the port and had all day for less cost.

So make sure you check costs of outside tours before booking with MSC...most if not all ports had taxis and mini buses etc. Prices for all were about half the cost of MSC.

The day before we left the ship I had Euros which I hadn't spent and went to guest services to pay off our account. At NO Time was I told that the account would be closed.

The staff on the disembarking station were rude as well every time we left the ship and came back we were met with a very gruff grab of the card (snatching) and he would throw it back at us...it became a joke between the passengers as to how hard he could snatch and throw the cruise card at us......not good....

On leaving the ship on the 30th we got to the exit and my card brought up a RED screen and the person said I couldn't leave the ship until I had paid the Account...I was very embarrassed as he said it so loud and every one in the line heard but he didn't say that only 12.25 Euros that was owed.

WE had signed a pre authorization form in our check in and assumed that this covered any balance owing when we left the ship..NO ...So we had to go back to guest services to pay the balance. We waited over 1/2 hour to be served( with all the new passengers the queues were very long)..We were served by a young boy who spoke very little english and had no idea and kept saying as we were new passengers we had to authorise our credit card. After getting very impatient trying to explain we were leaving the ship and had a pre authoration for our credit card to be debited with the balance owing...I asked to speak to someone else and then waited another 17 mins until someone else came. we were told that because we paid some of the balance in cash it had cancelled the pre authorisation.

Why bother with pre authorisation if it doesn't work. I was told to pay balance but they wouldn't take Australian or American dollars which was all i had. After waiting more time finally someone in the office saw some sense and pressed a button and reactivated the pre authorisation of my credit card. We were told that we should have been told that this scenario would happen...again lack of staff training and customer service skills.Needless to say we missed our transfer and had extra costs with taxis etc...

I am sure that there will be lots of negative feedback from this cruise as every one we spoke to had numerous complaints ..there was no atmosphere on board, the staff unhappy and rude, the MSC line was out to money grab on every opportunity available...

All in all a horrible cruise and very disappointing as we were looking forward to it so much..

I would have like and expect MSC to compensate us for having to deal with all the problems we encountered but we will NOT hear from MSC again...They have our money..and don't care

As for recommending MSC to our friends NO...we will be telling them the truth....For one bad experience the customer will tell ten people ...I will be telling my network which is extensive...through facebook , trip advisor and cruise critic as well a letter will be forwarded to MSC head office.

We will not be cruising with MSC again...


MSC NOT FOR ME
torrie’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Bellissima price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Fantastica Balcony Stateroom
Cabin B2
Cabin was beautiful..clean and spacious but Cabin staff didn't clean spilt soft drink spray on top of our bin for 17 days so what else did they neglect.
World Class Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews