Cruise selected based on the itinerary. We had 2 issues that we escalated to guest services and were made to feel they did not care at all. Our cabin was hot and after technician checked and temperature was 22.9 Celcius,. i was told by Guest Services, they could do nothing andthere were no other cabins to move. it was a blatant lie, I know this because due to flooding of several cabins later in the cruise people were relocated. After 4 nights of no sleep due to the heat I went back to Guest Services requesting a fan. We were provided with a fan, put it on and went to bed, at 12:45 that night the fan shorted and filled the cabin with smoke. Luckily I'm a light sleeper and woke up. The fire alarm nor sprinkler alerted us. I called Guest Services to report this and they showed no concern. We reported this in writing to the Hotel Director and recieved no acknowledgement of our issue.
Our second issue relates to what is published in the Quench Beverage Package and what is actually available on board. basically there is a misrepresentation of the product. This issue was supposedly escalated to the HAL Coorpration. It took over 10 days and many follow ups by us with Guest Services and F&B department and we failed to get the package purchased and advertised online. Guest Services continually blocked any escalation of these 2 issues.
Based on this experience, lack of activities and enthusiasm from cruise director and his offsider running activities, lots of food but either often cold, if eating in the dining room, or dry and overcooked in the Lido. We will never cruise with HAL again. In discussion with many other passengers, we are not alone with our opinion.