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This was our 5th cruise with American Cruise Line and was the most disappointing as far as services provided and the lack of knowledge of the program director, Chelsea. On our tours, there should have been an american cruise personnel on each tour. In fact, on one tour a passenger handed out the lunches! The staff was very disorganized and unavailable. Our waiter, Kurk was exceptional and the food was prepared well. The entertainment on board was just satisfactory. The tours were good but not exceptional. We were disappointed with the cleanliness of our stateroom. In the future, we tried to book another tour on board which no one was able to help us with. We tried to booked a future cruise on board, and when we went to leave a deposit we were told that the room was no longer available. We are disappointed with the staff and the Home Office has not been satisfactory with helping us book this new trip.

Fall foliage on the Hudson River

American Constitution Cruise Review by Jane Z

2 people found this helpful
Trip Details
This was our 5th cruise with American Cruise Line and was the most disappointing as far as services provided and the lack of knowledge of the program director, Chelsea. On our tours, there should have been an american cruise personnel on each tour. In fact, on one tour a passenger handed out the lunches! The staff was very disorganized and unavailable.

Our waiter, Kurk was exceptional and the food was prepared well. The entertainment on board was just satisfactory. The tours were good but not exceptional. We were disappointed with the cleanliness of our stateroom. In the future, we tried to book another tour on board which no one was able to help us with.

We tried to booked a future cruise on board, and when we went to leave a deposit we were told that the room was no longer available. We are disappointed with the staff and the Home Office has not been satisfactory with helping us book this new trip.
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Overpriced!