Just completing a 24 day cruise of New England and Canada on the Sapphire Princess and having had a 3 year break from Princess Cruises.

Having completed over 41 cruises I have experienced a lot of great service and friendly staff to amazing places with P & O, Princess, Celebrity and Royal Caribbean, unfortunately this Princess ship has not given the quality of service I have enjoyed in the past.

The food was well below the expected standard and not on par with my previous experience with Princess, in particular the standard was variable and the quality of beef (particularly steaks) was poor with menus which were too repetitive and limited. Getting served in Cafe Piazza is often slow and although bar service is fine the lack of bar menus mean you have to ask what is available. Read more