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Just completing a 24 day cruise of New England and Canada on the Sapphire Princess and having had a 3 year break from Princess Cruises. Having completed over 41 cruises I have experienced a lot of great service and friendly staff to amazing places with P & O, Princess, Celebrity and Royal Caribbean, unfortunately this Princess ship has not given the quality of service I have enjoyed in the past. The food was well below the expected standard and not on par with my previous experience with Princess, in particular the standard was variable and the quality of beef (particularly steaks) was poor with menus which were too repetitive and limited. Getting served in Cafe Piazza is often slow and although bar service is fine the lack of bar menus mean you have to ask what is available. Cabin (L246) was okay but lamps were faulty (until they were changed) and the sink in the bathroom wouldn’t hold water for long, the shower flooded and leaked when used. Water temperature was poor and I am still undecided which way is hot and which was cold. The in cabin entertainment would have been good if the on demand service was reliable and didn’t keep stopping. The cabin was kept clean by the steward and she was helpful. I have been on this class of ship with others and the rear of deck 7 is A show lounge which takes pressure of the theatre when it is full but for some reason the Sapphire has Club Fusion which is not used as such. This meant the theatre was frequently full and there were totally insufficient wheelchair spaces. I was also concerned that people were allowed to stand at the back and down the side stairs while others sat on the stairs, I have concerns that the fire regulations in relation to maximum personnel allowed were not adhered to. Entertainment was good if limited in venues and some great acts to entertain you over a broad range. The ports were all good and though I didn’t participate in any trip I heard good comments about them. I am wheelchair bound and generally the ship was accessible with the exception of decks 15 and 16 and the pool and jacuzzi had a disabled hoist. My only criticism is the shuttle buses which never secured me during transit though this may be outside the company’s control. Th Sapphire Princess is in need of a refit and I believe this is happening sometime this year but that won’t address other shortcomings with her. Altogether a disappointing holiday which failed to meet previous standards and I have already got a cruise on Royal Princess booked for next year (Alaska with land addons so can’t cancel) but I suspect the issues are mainly ship specific, I don’t expect to return to Princess again after that.

What has gone wrong here

Sapphire Princess Cruise Review by darthonian

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Trip Details
Just completing a 24 day cruise of New England and Canada on the Sapphire Princess and having had a 3 year break from Princess Cruises.

Having completed over 41 cruises I have experienced a lot of great service and friendly staff to amazing places with P & O, Princess, Celebrity and Royal Caribbean, unfortunately this Princess ship has not given the quality of service I have enjoyed in the past.

The food was well below the expected standard and not on par with my previous experience with Princess, in particular the standard was variable and the quality of beef (particularly steaks) was poor with menus which were too repetitive and limited. Getting served in Cafe Piazza is often slow and although bar service is fine the lack of bar menus mean you have to ask what is available.

Cabin (L246) was okay but lamps were faulty (until they were changed) and the sink in the bathroom wouldn’t hold water for long, the shower flooded and leaked when used. Water temperature was poor and I am still undecided which way is hot and which was cold. The in cabin entertainment would have been good if the on demand service was reliable and didn’t keep stopping. The cabin was kept clean by the steward and she was helpful.

I have been on this class of ship with others and the rear of deck 7 is A show lounge which takes pressure of the theatre when it is full but for some reason the Sapphire has Club Fusion which is not used as such. This meant the theatre was frequently full and there were totally insufficient wheelchair spaces. I was also concerned that people were allowed to stand at the back and down the side stairs while others sat on the stairs, I have concerns that the fire regulations in relation to maximum personnel allowed were not adhered to.

Entertainment was good if limited in venues and some great acts to entertain you over a broad range.

The ports were all good and though I didn’t participate in any trip I heard good comments about them.

I am wheelchair bound and generally the ship was accessible with the exception of decks 15 and 16 and the pool and jacuzzi had a disabled hoist. My only criticism is the shuttle buses which never secured me during transit though this may be outside the company’s control.

Th Sapphire Princess is in need of a refit and I believe this is happening sometime this year but that won’t address other shortcomings with her.

Altogether a disappointing holiday which failed to meet previous standards and I have already got a cruise on Royal Princess booked for next year (Alaska with land addons so can’t cancel) but I suspect the issues are mainly ship specific, I don’t expect to return to Princess again after that.
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