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Over the past 12 years we have cruised with NCL 13 different cruises. We had always wanted to visit some of the Baltic countries, especially Russia. This particular cruise covered most of our wish list. Two / three months after we booked this cruise and made our airline reservations, we were sent an email stating that do to a port scheduling conflict we would not be making the port stop in Stockholm, Sweden but would stop at a small port on the western coast of Sweden called Gothenburg...there's virtually nothing their to do or see. But since we had made our airline reservations we were stuck with this cruise. Since the ship was going to be in St. Petersburg, Russia for 2 full days, we decided to take a "Private non-NCL tour to Moscow. The tour company we used did a great job. In their communications to us they warned us about NCL may not allow us to disembark the ship just as soon as it has been cleared by the Russian officials. However, we could leave the ship once the passengers going on NCL bought tours had disembarked. Our flight out of St. Petersburg going to Moscow was to leave at 09:40AM. The first thing I did when I boarded the ship for departure was to go to the Customer Service Desk, stood in line for 45 minutes and finally spoke to a very non-helpful individual. He said " go stand in the other line to get a number assigned for disembarking AFTER NCL TOUR PEOPLE were off the ship. I told his this would not work and I wanted to speak whith his manager. He disappeared for 15 minutes and finally returned with his manager. I explained the situation to the manager and he said he would handle it and would leave me a voicemail on my cabin phone. I waited till the next day and NO VOICEMAIL message. So, I went back down to customer service desk stood in line again, spoke to a different desk person...same answer "NO CAN DO"...asked to speak to the manager again. A different person came out...explained the situation again...he said he would send me a voicemail with instructions...next day...no message. The late afternoon prior to arrival in St. Petersburg I finally spoke to a person who said he would take care of it and again ...send me a voicemail. Lo and behold 1 hour later I received the voicemail with these instruction. Please go to the Port side door of the Getaway Theater arounf 7 - 7:15AM. Show the gentlemen my tour ticket to Moscow and they would let disembark as soon as the ship cleared. That morning, we went to the port side door of Getaway Theater showed personnel our tour ticket and they said we needed to go to the service desk. We went to the desk and had a manager escort back to the theater. We were then able to leave the ship, clear port security and finally meet with our tour guide for Moscow. We made it on the plane with 15 minutes to spare. Enough of my of that. How about a general over all. If the Getaway was cruising in a warm climate many of the guests would be outside by the pool, walking / jogging waterslides, basketball and all the other outdoor activities. BUT with cool windy weather all 4,000 passengers and 1,600 crew were inside. That said, it was the most over crowed uncomfortable ship I've ever been on. In retrospect, the customer service group did a very poor job. Be cause of that I currently have a cruise booked with NCL in May 2020, that I will more than likely cancel. It may be time to look at other cruise lines. I refuse to sign out without saying something positive...To get away from the massive crowds we chose to pay the price and eat at Cagney's....The food there is wonderful each and every night. My wife wanted to adopt our waiter Ronald he was such a pleasure and also Cagney's hostess Maricel, see took care of us with timely reservations and great ocean views from our table.

Norwegian Getaway / Stay away

Norwegian Getaway Cruise Review by 356carver1

Trip Details
  • Sail Date: September 2019
  • Destination: Baltic Sea
  • Cabin Type: Mid-Ship Balcony Stateroom
Over the past 12 years we have cruised with NCL 13 different cruises. We had always wanted to visit some of the Baltic countries, especially Russia. This particular cruise covered most of our wish list. Two / three months after we booked this cruise and made our airline reservations, we were sent an email stating that do to a port scheduling conflict we would not be making the port stop in Stockholm, Sweden but would stop at a small port on the western coast of Sweden called Gothenburg...there's virtually nothing their to do or see. But since we had made our airline reservations we were stuck with this cruise.

Since the ship was going to be in St. Petersburg, Russia for 2 full days, we decided to take a "Private non-NCL tour to Moscow. The tour company we used did a great job. In their communications to us they warned us about NCL may not allow us to disembark the ship just as soon as it has been cleared by the Russian officials. However, we could leave the ship once the passengers going on NCL bought tours had disembarked. Our flight out of St. Petersburg going to Moscow was to leave at 09:40AM. The first thing I did when I boarded the ship for departure was to go to the Customer Service Desk, stood in line for 45 minutes and finally spoke to a very non-helpful individual. He said " go stand in the other line to get a number assigned for disembarking AFTER NCL TOUR PEOPLE were off the ship. I told his this would not work and I wanted to speak whith his manager. He disappeared for 15 minutes and finally returned with his manager. I explained the situation to the manager and he said he would handle it and would leave me a voicemail on my cabin phone. I waited till the next day and NO VOICEMAIL message. So, I went back down to customer service desk stood in line again, spoke to a different desk person...same answer "NO CAN DO"...asked to speak to the manager again. A different person came out...explained the situation again...he said he would send me a voicemail with instructions...next day...no message. The late afternoon prior to arrival in St. Petersburg I finally spoke to a person who said he would take care of it and again ...send me a voicemail. Lo and behold 1 hour later I received the voicemail with these instruction. Please go to the Port side door of the Getaway Theater arounf 7 - 7:15AM. Show the gentlemen my tour ticket to Moscow and they would let disembark as soon as the ship cleared. That morning, we went to the port side door of Getaway Theater showed personnel our tour ticket and they said we needed to go to the service desk. We went to the desk and had a manager escort back to the theater. We were then able to leave the ship, clear port security and finally meet with our tour guide for Moscow. We made it on the plane with 15 minutes to spare.

Enough of my of that. How about a general over all. If the Getaway was cruising in a warm climate many of the guests would be outside by the pool, walking / jogging waterslides, basketball and all the other outdoor activities. BUT with cool windy weather all 4,000 passengers and 1,600 crew were inside. That said, it was the most over crowed uncomfortable ship I've ever been on.

In retrospect, the customer service group did a very poor job. Be cause of that I currently have a cruise booked with NCL in May 2020, that I will more than likely cancel. It may be time to look at other cruise lines.

I refuse to sign out without saying something positive...To get away from the massive crowds we chose to pay the price and eat at Cagney's....The food there is wonderful each and every night. My wife wanted to adopt our waiter Ronald he was such a pleasure and also Cagney's hostess Maricel, see took care of us with timely reservations and great ocean views from our table.
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Cabin Review

Mid-Ship Balcony Stateroom
Cabin BB 10214
Extremely small balcony. But since it was very cool and windy we didn't spend much time there. The first evening, after a shower my wife tried to dry her hair using the on board hair dryer. But it was drawing too much current and we lost power to most of the room. After about 30 minutes of trying to get hold of someone on the phone to alert them of our situation we finally spoke to a person instead of the stupid recorded message to call back in a few minutes. About 45 minutes past before someone showed up to reset the circuit breaker in the main hallway electrical room. This happened to 2 other times.
When it was time to go to bed, we noticed some stains / dirt or the sheets. Brought it to
the attention of housekeeping and nothing was ever done...no clean sheets for 9 days. The cabin steward wasn't all that friendly unlike other ships. It took the best part of a day to get 2 robes and an ice bucket delivered. We have never experienced this type of service or lack there of any of our previous cruises.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins