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After being on the regular cruise ships so many times I’ve decided to try a voyage on the only existing ocean liner, the famous Queen Mary2… Generally speaking, I liked the food, service and the atmosphere on this ship as being very quiet and kind of old fashion as opposite to the circus like, “bells and whistle” things going on aboard the other mega-passenger ships. However, I was really disappointed to see certain lack of proper maintenance done to this ship, that bear the name of queen and ultimately it has been acclaimed the pinnacle of luxury at sea… Below is the list of some of the problems Ive noticed during my vac trip (Canada/ New England, Sept 1-8, 2019). In addition, as “a picture is worth a thousand words” Im posting some photos as well. Hopefully, it will motivate the Cunard’s management to fix whatever needs to be fixed or improved… 1.The curtains in the main-grand “Britannia Restaurant” were dirty - really dirty and ripped off in clearly visible spots. It was truly unbelievable - after all, people wearing their best outfits, night gowns and tuxedos coming there and ultimately sitting beside those dirty curtains… 2.Lots of rust visible on the Deck 7th (Promenade), especially around the lifeboat’s davits. Also, lots of rust and pilling off paint can be seen on the ship’s hull, at the water line near the side door-platform where all the tenders dock whenever passengers go ashore – it really hits the eyes. 3.The carpet in all passenger cabin’s hallways look quite tired/ faded out of colors – unsymmetrical design of the patterns gives impression that one side of the carpet (plain-gray in color) is constantly dirty/ stained. Who has designed it - really?! 4.The black carpet/ floor-mat at the staircase’s exit, near one of the wooden door on the Sun Deck, (“Boardwalk Café” area) was literally sticky of old dirt and stains of drinks and residue of the “fingers’ food”. 5.The heavy wooden door leading to the “Boardwalk Café” was covered with a large mold-water stain at its bottom – fresh coat of varnish needed badly. 6.The tarp covers of some extra deck’s chairs stored on the Sun and Aft Decks were very dirty, dusty with some blackish residue on them – a simple power wash/ spray would do the trick with cleaning it and making looking in top shape – otherwise its true an eye’s sore, especially that its located on the “lounging decks”. 7.The most of the exit doors on the Deck 7th (Promenade) is the wooden-old fashion swing doors that are very heavy to open and all of them slams terribly loud whenever closing. All senior passengers had problem to use them as lots of strength/ push was needed to deal with those doors, especially on the windy days. 8. The illumination of the massive neon-sign/ marquee “Queen Mary 2” on the Sun Deck – was never turned on. It seems like its permanently out of order. Actually, the ship doesn’t have any illumination that might emphasise her beauty, even the side-flood halogen lights on the Deck 7th, near the life boats were always off. This grand ship’s silhouette was always in darkness at the night – so pity. 9. On occasions, when the ship was in the port, a special security warning banner “Keep away from the ship” was hanged out on Deck 7th. This banner was old, badly damaged by wind, ripped off all around – it looked like a piece of rug hanging from the ship. It was really quite shabby accent to the look of the ship. 10. The crew - not so friendly, not so courteous…On many occasions, I experienced crew members passing me without exchanging any greetings, smiles or even friendly eye’s contact, which is rather very unusual on the other cruise ships… Also, it was quite striking that some of the “entertainers aboard” (e. g. the reggae music band) were dressed very casual while on the stage… plain t-shirts, unmatched pants and tight leggings along with simple running shoes don’t seem like the right outfit for the performer on the “Queen Mary2”, even when the playing music is reggae. More finesse, glamour and good taste would be appreciated. Well, honestly the above list could go on and on, but I don’t want to sound too petty... All the above problems could be eventually excusable and tolerated on the other ships, but the title of the “ROYAL-FLAG SHIP” (!) of the oldest LUXURY cruise line should obligate and comes with certain responsibility in maintaining high standards, not only strictly about service aboard, but also about the appearance of the ship - it seems like this doesn’t mean much to the Cunard these days...

RMS Queen Mary 2 - not so royal after all...

Queen Mary 2 (QM2) Cruise Review by Traveler273

14 people found this helpful
Trip Details
After being on the regular cruise ships so many times I’ve decided to try a voyage on the only existing ocean liner, the famous Queen Mary2… Generally speaking, I liked the food, service and the atmosphere on this ship as being very quiet and kind of old fashion as opposite to the circus like, “bells and whistle” things going on aboard the other mega-passenger ships.

However, I was really disappointed to see certain lack of proper maintenance done to this ship, that bear the name of queen and ultimately it has been acclaimed the pinnacle of luxury at sea… Below is the list of some of the problems Ive noticed during my vac trip (Canada/ New England, Sept 1-8, 2019).

In addition, as “a picture is worth a thousand words” Im posting some photos as well. Hopefully, it will motivate the Cunard’s management to fix whatever needs to be fixed or improved…

1.The curtains in the main-grand “Britannia Restaurant” were dirty - really dirty and ripped off in clearly visible spots. It was truly unbelievable - after all, people wearing their best outfits, night gowns and tuxedos coming there and ultimately sitting beside those dirty curtains…

2.Lots of rust visible on the Deck 7th (Promenade), especially around the lifeboat’s davits. Also, lots of rust and pilling off paint can be seen on the ship’s hull, at the water line near the side door-platform where all the tenders dock whenever passengers go ashore – it really hits the eyes.

3.The carpet in all passenger cabin’s hallways look quite tired/ faded out of colors – unsymmetrical design of the patterns gives impression that one side of the carpet (plain-gray in color) is constantly dirty/ stained. Who has designed it - really?!

4.The black carpet/ floor-mat at the staircase’s exit, near one of the wooden door on the Sun Deck, (“Boardwalk Café” area) was literally sticky of old dirt and stains of drinks and residue of the “fingers’ food”.

5.The heavy wooden door leading to the “Boardwalk Café” was covered with a large mold-water stain at its bottom – fresh coat of varnish needed badly.

6.The tarp covers of some extra deck’s chairs stored on the Sun and Aft Decks were very dirty, dusty with some blackish residue on them – a simple power wash/ spray would do the trick with cleaning it and making looking in top shape – otherwise its true an eye’s sore, especially that its located on the “lounging decks”.

7.The most of the exit doors on the Deck 7th (Promenade) is the wooden-old fashion swing doors that are very heavy to open and all of them slams terribly loud whenever closing. All senior passengers had problem to use them as lots of strength/ push was needed to deal with those doors, especially on the windy days.

8. The illumination of the massive neon-sign/ marquee “Queen Mary 2” on the Sun Deck – was never turned on. It seems like its permanently out of order. Actually, the ship doesn’t have any illumination that might emphasise her beauty, even the side-flood halogen lights on the Deck 7th, near the life boats were always off. This grand ship’s silhouette was always in darkness at the night – so pity.

9. On occasions, when the ship was in the port, a special security warning banner “Keep away from the ship” was hanged out on Deck 7th. This banner was old, badly damaged by wind, ripped off all around – it looked like a piece of rug hanging from the ship. It was really quite shabby accent to the look of the ship.

10. The crew - not so friendly, not so courteous…On many occasions, I experienced crew members passing me without exchanging any greetings, smiles or even friendly eye’s contact, which is rather very unusual on the other cruise ships… Also, it was quite striking that some of the “entertainers aboard” (e. g. the reggae music band) were dressed very casual while on the stage… plain t-shirts, unmatched pants and tight leggings along with simple running shoes don’t seem like the right outfit for the performer on the “Queen Mary2”, even when the playing music is reggae. More finesse, glamour and good taste would be appreciated.

Well, honestly the above list could go on and on, but I don’t want to sound too petty... All the above problems could be eventually excusable and tolerated on the other ships, but the title of the “ROYAL-FLAG SHIP” (!) of the oldest LUXURY cruise line should obligate and comes with certain responsibility in maintaining high standards, not only strictly about service aboard, but also about the appearance of the ship - it seems like this doesn’t mean much to the Cunard these days...
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