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The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good. The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience. Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records. The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero.

TARNISHED CROWN ON THE CROWN PRINCESS

Crown Princess Cruise Review by Hawaiianmagic

3 people found this helpful
Trip Details
The Itinerary of the Cruise was extremely appealing and the truth is that the ports of call were wonderful and we very much enjoyed all of our excursions and ports of call. The specialty restaurants were outstanding and the Da Vinci restaurant was very good. We found the food to be very good.

The customer service and communications on board the ship were severely lacking. We received multiple communications that contradicted themselves; the front customer service desk did not know how to respond to basic questions; rarely did any of the ships officers have eye contact with the guests or smile at them. We were awakened in the middle of the night with announcements that could have waited until morning. The medallion system was a nightmare - sometimes working and sometimes not. There is ZERO commitment to providing the customer with a memorable positive experience.

Embarkation and disembarkation were absolute chaos. The medallion system was a nightmare - sometimes working and sometimes not. Information taken at embarkation never got into the ships records.

The ports of call and excursions saved this trip and I would rate them excellent. The food was very good and the specialty dining was excellent. I would rate customer service below zero.
Hawaiianmagic’s Full Rating Summary
Enrichment Activities
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Cabin Review

Oceanview (obstructed view)
Cabin OV E408
Cabins were adequate - good closet space - beds were comfortable. I had an obstructed view so that I could be next to family members - but felt that the view was nearly completely obstructed and there should have been some discount for the room as a result of that.
Emerald Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins