We had traveled with Royal Caribbean years ago when our kids were small. We were taking our whole family, two adult children and their spouses along with five grandchildren ages 5-12. We thought Royal Caribbean was a good choice for kids activities. We did have a wonderful time being with our family and watching the kids enjoy being together and the activities on the ship. However, we will go back to Holland America or Princess when it is just the two of us.
Check in at San Juan was a breeze. We were on the ship by noon. We were able to enjoy that entire day at the pool. We had two family cabins with large windows and one balcony room.The family cabins were very roomy and made the trip with five in a room much less hectic. The balcony room was larger than most we have had. Our porters were great. One even decorated our daughter and son-in-law's cabin for their anniversary. The only real problem with the cabins were the beds. They are literally hard as a rock, and they had no egg crates or other cushion to put on them. My husband had bursitis for the first time in his life, I woke up several times during each night to horrible hip pain, and my daughter had hip and back pain. Whoever invested in these mattresses made a huge mistake.
The waiters were excellent . We had five children, and they were amazing with them. They knew all our names the first night. We food was fine. It was not exceptional however. The food on both Holland America and Princess are far superior. We had one night in the Chops Grille. It was good and service was good, however other lines were superior here too. The Windjammer was mediocre and the lack of staff was noticed. Sorrentos had outstanding pizza we enjoyed often. The coffee bar was also great. We were able to get coffee whenever we wanted and relax.
Cabin was nice and big but the bed was so hard we had actual pain.