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My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never really felt that we were guests on this cruise, but rather passengers, on a new and beautiful ferry. With passengers embarking and disembarking daily, calls for lifeboat drills every afternoon, announcements being made in five languages, etc., we never did feel that there was any real beginning or end to our vacation. In fact, we boarded in Barcelona, and just two days later we were treated to the farewell show in the theatre. And we were on a seven day cruise!! Our cabin was fine, clean and comfortable, and the production show cast and shows were terrific, but unfortunately the behaviour of the passengers in the theatre was unbelievably rude and disrespectful to both entertainers and other passengers. It is really very difficult to understand why toddlers are seated in the front row at shows beginning at 9:15pm!! Obviously, MSC has not set, or chooses not to enforce, any standards of conduct in public places aboard this ship, as rudeness, pushing, and constant noise abound. The volume in the Market Grill was so loud that we couldn’t wait to finish our meals and get out. Other disappointments on this sailing were with the quality of the food, (French fries served with main meal and no vegetables of any sort), hot food not hot, no service of coffee in the dining room unless requested, etc. In fact, the service in the Market Grill and Dining Room was dismal, as it was not unusual to see service staff standing around stations rather than offering service to passengers. Similarly, in the Market Grill, not once did we see any service staff offer to bring a passenger a coffee, or to assist anyone in finding a seat etc. Additionally, we were extremely disappointed with the lack of activities for adults (all games were in the pool area where the noise was deafening), and the fact that there were no enrichment programs or even just talks on the ports, or on the Mediterranean, or anything, really. This cruise was a lesson learned for us; an error on our part which we will not repeat. However, we both believe that if MSC is hoping to join the ranks of the excellent mainstream cruise lines sailing out there, they really have their work cut out for them.

Never Again!!!

MSC Bellissima Cruise Review by Heartstrings2

2 people found this helpful
Trip Details
My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never really felt that we were guests on this cruise, but rather passengers, on a new and beautiful ferry. With passengers embarking and disembarking daily, calls for lifeboat drills every afternoon, announcements being made in five languages, etc., we never did feel that there was any real beginning or end to our vacation. In fact, we boarded in Barcelona, and just two days later we were treated to the farewell show in the theatre. And we were on a seven day cruise!!

Our cabin was fine, clean and comfortable, and the production show cast and shows were terrific, but unfortunately the behaviour of the passengers in the theatre was unbelievably rude and disrespectful to both entertainers and other passengers. It is really very difficult to understand why toddlers are seated in the front row at shows beginning at 9:15pm!! Obviously, MSC has not set, or chooses not to enforce, any standards of conduct in public places aboard this ship, as rudeness, pushing, and constant noise abound. The volume in the Market Grill was so loud that we couldn’t wait to finish our meals and get out.

Other disappointments on this sailing were with the quality of the food, (French fries served with main meal and no vegetables of any sort), hot food not hot, no service of coffee in the dining room unless requested, etc. In fact, the service in the Market Grill and Dining Room was dismal, as it was not unusual to see service staff standing around stations rather than offering service to passengers. Similarly, in the Market Grill, not once did we see any service staff offer to bring a passenger a coffee, or to assist anyone in finding a seat etc.

Additionally, we were extremely disappointed with the lack of activities for adults (all games were in the pool area where the noise was deafening), and the fact that there were no enrichment programs or even just talks on the ports, or on the Mediterranean, or anything, really.

This cruise was a lesson learned for us; an error on our part which we will not repeat. However, we both believe that if MSC is hoping to join the ranks of the excellent mainstream cruise lines sailing out there, they really have their work cut out for them.
Heartstrings2’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
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