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This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food. The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either. We ate twice at the specialty steak restaurant. The first time was amazing food and service. The second visit we were half finished with our steak before our baked potato/ side made it to the table. Service for drinks was very slow as well. Shopping onboard was very limited and they only had 2 evening shows where most cruises have a show every night. We enjoyed Footloose but Elements was not our thing. People trying to settle their account on the final night of the cruise were met with long lines and only 3 customer service representatives. There were lots of unhappy customers. First and last Norwegian cruise for us.

So disappointed

Norwegian Joy Cruise Review by Reynem

6 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Balcony
This was the most disorganized cruise we have ever taken. From embarking to disembarking it was a mess. Service was not the best in most areas and the main dining buffet had the worst layout for flow and not the best food.

The other complimentary restaurants had about the same food as buffet just fewer choices and service was not good there either.

We ate twice at the specialty steak restaurant. The first time was amazing food and service. The second visit we were half finished with our steak before our baked potato/ side made it to the table. Service for drinks was very slow as well.

Shopping onboard was very limited and they only had 2 evening shows where most cruises have a show every night.

We enjoyed Footloose but Elements was not our thing.

People trying to settle their account on the final night of the cruise were met with long lines and only 3 customer service representatives. There were lots of unhappy customers.

First and last Norwegian cruise for us.
Reynem’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Shore Excursions
Service
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Cabin Review

Balcony
Cabin BF 10186
Cabin was good and our cabin service was exceptional.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews