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Azura Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
817 Reviews

Nice time but below par service

Azura Cruise Review by amfc_lenny

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Trip Details
  • Sail Date: May 2019
  • Destination: the British Isles & Western Europe
  • Cabin Type: Superior Deluxe Balcony Stateroom

We chose the cruise as it was available for my significant birthday was only a week long and sailed from Southampton.

We also booked a superior deluxe on the sailing for not much more than a standard balcony.

We sailed with my oh’s parents and had a nice time but both and oh’s parents who are exprencied cruisers felt pretty let down by p and o.

We felt the food choice in the buffet pretty poor, fairly low quality and very repetitive. Hence we ate breakfast and lunch as much as possible in the oriental or main dining rooms. The evening meal choice was also pretty limited. I don’t eat sea food or fish, and pretty much all that was left in the mains was pretty much your standard British roast dinner fare. Lunchtime service from the waiters was pretty poor and very rushed.

The evening entertainment was generally ok but nothing more, but one comedians act Bernie Flint was exclusively geared for a very old audience ( if I could have walked out I would)P and o generally we have found after two cruises lack daytime activities we enjoy, generally we do our own thing.

Overall yes the ship is looking a bit tired in places, but is fine. When you do have issues customer service is woeful. We had no working toilet for 14 hours, my ohs parents had a balcony door that wouldn’t close shut. In a very mild storm, this was blowing open in the middle of the night. PandO assured them it would be fixed the next morning, it took a further two days to be repaired.

We took a shore excursion from Santander to bilbo to see the Guggenheim and a walking tour of the old town. We only had 50 mins to explore an internationally renowned museum. The guide was very knowledgeable but the day just felt rushed.

In summary not sure we would sail p and o again, unless we got an amazing deal. My oh’s parents are worried about service on a cruise with p and o in the autumn on another ship after this experience.

amfc_lenny's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Shore Excursions
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Cabin Review

Superior Deluxe Balcony Stateroom

Deluxe cabin towards the aft on d deck. We enjoyed the seating area, and the larger bathroom. Cabin decor is looking a bit tired but was clean and well kept by our cabin steward.

Our toilet was out of action from 6pm on day of embarkation till 8am the following morning, not impressed by the way p and o handled mis informing people as to when this was being repaired. Very poorly dealt with by reception.

Port & Shore Excursion Reviews

St. Peter Port (Guernsey)

We had a pleasant morning walking round the town, and a spot of shopping. High st shops though we found to be the same prices as the uk mainland.

The Guggenheim Museum

Very rushed tour round the Guggenheim, as we didn't want to do the walking tour round the old town, we took a tapas lunch in a bar.

View All 18 The Guggenheim Museum Reviews
La Coruna

We took a walk round the old town and the Crystal part of the town, very pleasant


Despite being a Sunday there was a event in the harbour with a tall ship in, we had a pleasant half day ashore


Embarkation was quick and the cps parking was easy

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