Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good.
The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After paying so much we got a room like this and the customer service and supervisor with the cruise director all were not bothered about this accident. We spoke to them personally and they said we can give you a another room that’s it.
They told my husband Dr said you are good so not to worry. They not even apologize to us not even given us any credit because of their cruise cabin design we suffered.