1. Home
  2. Cruise Reviews
  3. Norwegian Epic
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this.

As a Platinum Plus Member of the cruise line I can say that the worst cruise

Norwegian Epic Cruise Review by pegasusbora

7 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Transatlantic
  • Cabin Type: Inside
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa.

Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line.

For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely.

At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years.

I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room.

Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times.

Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this.
pegasusbora’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Epic price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews