1. Home
  2. Cruise Reviews
  3. Norwegian Spirit
After 2 amazing days in Rome, my wife and I set out on the NCL Spirit for an 11 day adventure to Greece, Malta and more of Italy. We booked an aft facing penthouse suite with large balcony not only for the space, but the service that was promised. This ship does not offer a "Haven" experience, but suite guests get some similar perks. We have sailed in a Haven room before, so we can give an honest comparison. Without the Haven amenities on this ship there is not a dedicated dining room and lounge area to enjoy besides the steak house for breakfast and lunch. For dinner you are on your own unless you buy extra meals in the specialty dining rooms. This cruise came with 4 nights of specialty restaurants and we purchased 5 more. Before we sailed this seemed like a good idea but the only 2 good restaurants to eat in that could be reserved early was the French Bistro and Cagney's Steakhouse. The food and service was very good but grew tiresome by the end of 11 days. Other areas on the ship served decent food and didn't cost any more money. Suite guests also have the services of a concierge and a butler. This was the same service Haven guests have on other ships but there is no one specific place to go see either person. Instead you can call. Every time we called either person, they immediately answered and took care of us. In particular, our concierge Monica was simply outstanding! We had a problem with all of the amenities we had received with our cabin purchase and she took care of the issue within an hour of my call to her. We changed reservation times on more than 4 occasions and she always got us a table when we wanted it. She was the best part of our suite perks for sure. In short, we feel you cannot compare the Suite experience with the Haven experience. The exclusivity of the Haven is far above and the cost is definitely higher as well. Here are a few examples... At embarkation, we were given a #7 boarding card and had to ask if suite guests get priority. Of course our documents were checked properly and we received a #1 boarding pass. We then had to ask if there was a section in the waiting area for suite guests as well after we were told to sit anywhere and wait for # 1 to be called. This was all wrong because there is an area for Owners suite and Penthouse suite guests to check in. Unfortunately some of the staff were not aware and it did not make us feel like we were getting the exclusive treatment that was sold to us. The issues mentioned above that were fixed should never have been issues in the first place. When you book a cruise and get a price that includes all of the extras you check off, like Ultimate beverage package, Shore excursion credits, WiFi and Specialty restaurants, you should not have to go to anyone and wonder why you are being charged at the bar, dinner and WiFi. Seems like something got missed and if we didn't have a concierge to help, we would have spent a lot of time in line trying to fix it ourselves. The priority you get in each port of call is a nice perk for suite guests. If you have a booked excursion, you meet in Cagney's instead of the theater. You get off first and then wait for everyone else on your tour on the bus. Haven guests have it a little nicer in that they are escorted in a private elevator on and off the ship avoiding crowds of people. On this ship, the room we had was very nice. Some of the furniture is getting a bit dated but there was plenty of space and the bed was very comfortable. We were in cabin 9210 and a few evenings when the ship is at full throttle, the vibration and noise could be bothersome to some people. My wife and I did not mind too much. At normal cruising speed, it was fine. Current photos of this cabin are attached. We could not find any current information leading up to our cruise so we hope this helps. As far as the ports are concerned, this cruise was fantastic! Even though we did not call Santorini due to the lift not working on the island, we were able to visit some amazing places in just 11 days. Athens, Mykonos, Rhodes, Chania, Valleta, Messina, Naples and Livorno round trip from Rome. Simply amazing!!

Suite vs Haven Experience. The Itinerary is the Highlight of this Cruise!

Norwegian Spirit Cruise Review by seaaircruise

6 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Mediterranean
  • Cabin Type: Aft-Facing Penthouse with Large Balcony
After 2 amazing days in Rome, my wife and I set out on the NCL Spirit for an 11 day adventure to Greece, Malta and more of Italy. We booked an aft facing penthouse suite with large balcony not only for the space, but the service that was promised. This ship does not offer a "Haven" experience, but suite guests get some similar perks. We have sailed in a Haven room before, so we can give an honest comparison.

Without the Haven amenities on this ship there is not a dedicated dining room and lounge area to enjoy besides the steak house for breakfast and lunch. For dinner you are on your own unless you buy extra meals in the specialty dining rooms. This cruise came with 4 nights of specialty restaurants and we purchased 5 more. Before we sailed this seemed like a good idea but the only 2 good restaurants to eat in that could be reserved early was the French Bistro and Cagney's Steakhouse. The food and service was very good but grew tiresome by the end of 11 days. Other areas on the ship served decent food and didn't cost any more money.

Suite guests also have the services of a concierge and a butler. This was the same service Haven guests have on other ships but there is no one specific place to go see either person. Instead you can call. Every time we called either person, they immediately answered and took care of us. In particular, our concierge Monica was simply outstanding! We had a problem with all of the amenities we had received with our cabin purchase and she took care of the issue within an hour of my call to her. We changed reservation times on more than 4 occasions and she always got us a table when we wanted it. She was the best part of our suite perks for sure.

In short, we feel you cannot compare the Suite experience with the Haven experience. The exclusivity of the Haven is far above and the cost is definitely higher as well. Here are a few examples...

At embarkation, we were given a #7 boarding card and had to ask if suite guests get priority. Of course our documents were checked properly and we received a #1 boarding pass. We then had to ask if there was a section in the waiting area for suite guests as well after we were told to sit anywhere and wait for # 1 to be called. This was all wrong because there is an area for Owners suite and Penthouse suite guests to check in. Unfortunately some of the staff were not aware and it did not make us feel like we were getting the exclusive treatment that was sold to us.

The issues mentioned above that were fixed should never have been issues in the first place. When you book a cruise and get a price that includes all of the extras you check off, like Ultimate beverage package, Shore excursion credits, WiFi and Specialty restaurants, you should not have to go to anyone and wonder why you are being charged at the bar, dinner and WiFi. Seems like something got missed and if we didn't have a concierge to help, we would have spent a lot of time in line trying to fix it ourselves.

The priority you get in each port of call is a nice perk for suite guests. If you have a booked excursion, you meet in Cagney's instead of the theater. You get off first and then wait for everyone else on your tour on the bus. Haven guests have it a little nicer in that they are escorted in a private elevator on and off the ship avoiding crowds of people.

On this ship, the room we had was very nice. Some of the furniture is getting a bit dated but there was plenty of space and the bed was very comfortable. We were in cabin 9210 and a few evenings when the ship is at full throttle, the vibration and noise could be bothersome to some people. My wife and I did not mind too much. At normal cruising speed, it was fine. Current photos of this cabin are attached. We could not find any current information leading up to our cruise so we hope this helps.

As far as the ports are concerned, this cruise was fantastic! Even though we did not call Santorini due to the lift not working on the island, we were able to visit some amazing places in just 11 days. Athens, Mykonos, Rhodes, Chania, Valleta, Messina, Naples and Livorno round trip from Rome. Simply amazing!!
seaaircruise’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Spirit price drops
250,000+ people have entered their email

Cabin Review

Aft-Facing Penthouse with Large Balcony
Cabin SG 9210
Good size, comfortable bed and nice bathroom. Furniture a little dated considering the price.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews