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Polarlys Review

-- / 5.0
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51 reviews
5 Awards

The Hurtigruten Northern Lights Promise

Review for Polarlys to the British Isles & Western Europe
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Peter P
2-5 Cruises • Age 70s

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Sail Date: Mar 2019
Cabin:

The Hurtigruten Classic Round Voyage with the Northern Lights Promise, 24 March to 4 April 2019 on the ship Polarlys.

Did we see the northern lights? That is a good question! Although we had some good daytime weather, the sky was cloudy for the first nine nights. Since Hurtigruten promise that we will see the lights, I predicted to my wife that on the tenth night (2 April), when the forecast was for partly clear skies but we were already well south, we would see something inconclusive and Hurtigruten would claim that we’d seen them. This is exactly what happened. At about 11 pm the public address system announced weak lights. We went up on deck and at first saw nothing. Eventually we decided that a very dim static grey glow above a big bank of cloud must be what they were talking about.

Hurtigruten’s “promise” actually says “100%. That’s how sure we are that the spectacular Northern Lights will make an appearance on your 12-day Hurtigruten voyage. If not, we'll give you another voyage for free”; this under a beautiful photograph of green lights. Accordingly, the next morning, since what we saw had been pathetic rather than “spectacular”, we enquired how to go about claiming our free voyage. They said: “No deal, the Captain says you’ve seen the lights”. The Captain refused to see us and no evidence such as a photograph was offered. But we spoke to others of the crew. They were all evasive and one was very rude. Up to this point we’d been quite happy with Hurtigruten over two trips (the other being a very good summer trip in 2014), but this behaviour, betraying a deep dishonesty pervading the company, really upset us.

Cabin Review

Cabin Polar outside

A no-frills cabin, but perfectly adequate. We didn't use it for much more than sleeping.

9 Helpful Votes

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