Our cabin was very clean and comfortable. "Jake " was our stateroom attendant, and he was very accommodating. He made us a monkey to hang in our room. We love the "freestyle" cruise idea. The drink package was great, except water was not included. That should be included no matter what package you choose. We received flyers promoting massages. However, when we checked out the prices at the spa, we were told our information was not correct. The spa charges were higher! That was disappointing! Our dining experiences in the "Crossings" and "Palace" rooms were very nice. However, we were not served any lobster. And, our beef strips were fatty with a lot of gristle. Our waiter, Bryan Wilson, was a delight! He was upbeat and very attentive. Our Key West excursions had to be cancelled due to arriving later in the afternoon. We left the cruise ship after 5:00 and had to be back onboard by 9:30 pm. Our number one complaint was the LBGT people reserving the best bar and lookout area at "Spinnakers" for their private parties! We were there twice and our party of eight was asked to leave! THAT IS NOT RIGHT! With over 2,000 passengers onboard, how did this group manage to block the straight guests and why? More entertainment was needed in the "Stardust Theater." Our favorite bartenders were Anita and Giselle. And, our best waiter around the pool deck was Anthony Mendoza. He was exceptional and always smiling! We booked our Cuban excursion through "Trip Advisor." We did the "I Love Cuba Tour" where our guide, Damien, used one of our SD chips and he took photos for our group while visiting the sights. We were in an air-conditioned van for 3-4 hours, then we were in a 1956 Buick convertible for another 1-2 hours. We topped off the tour with a stop at "Casa Fuster" and then a cigar and rum store. This cost half of what NCL was charging!