1. Home
  2. Cruise Reviews
  3. Viking Sky
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking. We are both season travellers with over 10 cruises in various parts of the globe. Things did not start well with our arrival in Bergen and depositing our three bags at the terminal, for just two of them to arrive at our stateroom some 2 hours later and the third bag finally arrived 6 hours later!! Having chased guest services there was a very laisser afire attitude which seemed to set the tone for the rest of the trip. We have numerous issues with our cabin including excessive squeaking from the French doors when at sea ( whilst they admitted there was a problem we were offered ear plugs!) A shower that didn't seem to be regulated and periodically ran with scalding water, our toilet broke and it took three phone calls to get a plumber. We ordered room service and early morning tea on a few occasions and every time had to wait ages and there was always something wrong with the order. I felt that the staff were poorly trainef. I overhead waiters discussing their grievances on more than one occasion in the dining room which was incredibly unprofessional. The bar service was shocking and in both The Living Room and Explorer Lounge the waiters would swan around with trays clearing classes and NEVER asking if we would like a drink! We had two of our pre paid trips cancelled, one was cancelled well in advance of departure and we were told we could be credited on the card used to pay for the excursion. This now seems to be a total lie as this did not happen and we were given credit on our shipboard account. The settlement of such credits to UK passengers is by cheque within 60 days! What a joke and there is no reason why credit cards can it be refunded. We had considered a Viking River cruise but having experienced their level of service would not touch them with a barge pole!

Very disappointing

Viking Sky Cruise Review by 1960HappyTravellers

9 people found this helpful
Trip Details
  • Sail Date: February 2019
  • Destination: Baltic Sea
We wanted to see the Northern Lights and rather than take the Hurtegruten route which is heavily promoted in the UK, thought we would take a more luxurious option with Viking.

We are both season travellers with over 10 cruises in various parts of the globe.

Things did not start well with our arrival in Bergen and depositing our three bags at the terminal, for just two of them to arrive at our stateroom some 2 hours later and the third bag finally arrived 6 hours later!! Having chased guest services there was a very laisser afire attitude which seemed to set the tone for the rest of the trip.

We have numerous issues with our cabin including excessive squeaking from the French doors when at sea ( whilst they admitted there was a problem we were offered ear plugs!) A shower that didn't seem to be regulated and periodically ran with scalding water, our toilet broke and it took three phone calls to get a plumber. We ordered room service and early morning tea on a few occasions and every time had to wait ages and there was always something wrong with the order.

I felt that the staff were poorly trainef. I overhead waiters discussing their grievances on more than one occasion in the dining room which was incredibly unprofessional.

The bar service was shocking and in both The Living Room and Explorer Lounge the waiters would swan around with trays clearing classes and NEVER asking if we would like a drink!

We had two of our pre paid trips cancelled, one was cancelled well in advance of departure and we were told we could be credited on the card used to pay for the excursion. This now seems to be a total lie as this did not happen and we were given credit on our shipboard account. The settlement of such credits to UK passengers is by cheque within 60 days! What a joke and there is no reason why credit cards can it be refunded.

We had considered a Viking River cruise but having experienced their level of service would not touch them with a barge pole!
1960HappyTravellers’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Sky price drops
250,000+ people have entered their email