Wanted to see the Northern lights, and Norway in winter.
This ship is very badly in need of updating, not enough seating for all guests and a lot of threadbare seats.
Food served at dinner was never hot , mostly lukewarm.
Food buffet style for breakfast and lunch also never kept hot for the hot dishes. Food items on buffet frequently ran out. Last nights left over desserts served again at lunch.
Hygiene very poor as food serving tongs and spoons and forks etc ended up on top of food on the serving trays, passengers were not checked to ensure use of alcohol hand cleansing before entering restaurant.
Not enough staff to serve and clear away used plates etc although they were trying hard and were very pleasant.
From advertising we were expecting interesting lectures/ talks in the evenings, nothing like this happened. Talks that were given were usually transplanted into two or three languages so we had to wait for each part to be translated to the other guests. Often the talks were just advertising for excursions off the ship. Evenings were very long and boring if you went to first sitting.
Passengers had to make their own drinks after evening dinner.
Passengers frequently had to carry their mugs of hot drinks up from deck 4 to lounges on deck 7 because the hot water machine on deck 7 was out of use, a dangerous procedure in rough seas,. Very often on deck 7 there was no cold water and glasses, unfortunate as the small fitness room was also on deck7 and water was not provided in there.
Not enough staff around ship to aid any disabled passenger in fact staff numbers were so low it was not easy to find anyone.
Cabins very much required attention and updating mattress condition on bunks very poor and uncomfortable. Cabin cleaning done by waiters obviously some were not correctly trained !
Warning of severe weather conditions not given till last minute ie “ we are closing the lifts due to the severe weather conditions we are experiencing “ again not a thought for disabled passengers who might not get back to their cabins easily as unable to manage all the steep stairs.
Mattresses on bunks very worn out and uncomfortable. Chipped basin in en-suites. Bed linen not changed in 12 days. Cleaning poor and done by waiters from restaurant. TV in first cabin 515 did not function although staff repeatedly tried to sort it, we had to balance on a bunk to pull out a plug on cabin ceiling to turn it off when it did work, not easy for an eighty year old passenger, curtain in second cabin 603 hanging off as hooks broken and someone had tried to fix it with a safety pin.
We arrived on A Sunday so most places shut
Very comfortable coach supplied by Norwegians , saw a good amount of old city, taken up mountain for extensive city views, enjoyed visit to wonderful Gothic Cathedral but could have done with more time there, very good Cathedral guide.View All 21 City Tour Reviews
Even though the Ms Nordlys arrived late we were still provided with a wonderful concert by the 3 artistes, lasting about 50 minutesView All undefined undefined Reviews