We chose this cruise for the itinerary but were sadly disappointed with the overall service experience. Service was non-existent from the staff. The do not greet you or welcome you at all. The F&B experience was terrible. We purchased the Tryptic dining package, but you don't get the full menu from the restaurants. They give you the choice of a few items only. We also had the drink package, but you can't use your drink package in the specialty dining rooms, which makes no sense at all. The ship itself was nice, but the true detractor was the service. Getting a good morning, afternoon etc was almost impossible. Maybe this was the European influence, but if MSC is wanting to expand their presence in the US, this type of service won't fly. Our cabin attendant twice left our balcony door open, not just unlocked, but fully opened. Apparently they have no concern for security either. Overall I rated them poor and would say the only bright point was the excursions were great. Sorry MSC, but you just don't measure up. It's back to Norwegian for us.