First cruise. Heard favourable reviews previously about Norwegian. This cruise was an Epic Fail. Anything and everything went wrong. Lied to from beginning to end. Ship ran on one engine out of five. Fire on 4th deck.. Crew quarters. Then engine mechanical problem. Told had to port in San Juan to assess situation. Never made it to any of the scheduled ports... Tortola, St. Thomas or Bahamas. Pilot steered ship into two moores at San Juan, resulting in 3 large dents in hull. Told we would be going to Bahamas after San Juan overnight then changed and told going straight to Port Canaveral. Told eta 8pm Saturday instead of 8am, then told 3pm. Only offered 100% credit of what we paid towards future cruise within 24 months. Really? What about a refund? Husband's birthday surprise cake from travel agent was never delivered. Never goin on Epic again. Only good thing was entertainment and food. Constant push to spend money all the time. Pools are a joke, almost the size of a jacuzzi. Can't believe this ship sailed out the following Monday. It should be docked and fixed. Those passengers were offered 50% refund and 50% towards next cruise and only a 5 nt cruise to Bahamas only. We were never offered a refund, but told to keep our receipts for any expenses arising out of the delays. We had to take a taxi to Melbourne airport to get our rental car because the rental depot we had booked closed at 4pm. Others had to change their flights and were only offered $300 per flight change... What a joke! Couldn't understand a word the Captain said. Mandy, the cruise director had to reiterate every single time.