Norwegian Epic Review

4.5 / 5.0
4,418 reviews

A joke

Review for the Eastern Caribbean Cruise on Norwegian Epic
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moonpie75
First Time Cruiser • Age 50s

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Sail Date: Feb 2019

Someone talked me into trying this cruise line. The ship had way too many people for an space on the adult pool/lounge area, never any available chairs. The suite was nice but I had needed a fridge for my milk, ensure and food (to be discussed later), the room attendant started taking things out and put them in a cabinet, I told him he cannot take wine/beer and such out to get warm the refridgerate them again as they would be ruined in taste. Dining, let's see, I gave them things I could not have for special reasons and they made it that I was allergic to every thing. The F&B Director wasnever around, the maître de never helped out but did laugh in my face Valentine's night. The dining manager tried to run from me as he knew nothing and the Executive Chef would never come out to talk to me, he hid in the kitchen. The 5th day I finally got my lactose free milk but was opened so who knows what was put in there. One day I came back and there was a glass of something, I guess some type of milk, so I called down to RS and they aid they never sent anything up, why was I not informed and why was it not in the fridge? The Entertainment was awesome, the only good thing about the cruise. Service was excellent at the casino bar from Carol even though that was the only place Mike could get me bottled water, I do not remember the tall young guys' name in the Manhattan, he noticed the first night there was a problem and tried to help me out anywhere I was, he also stood at the fron of The Garden Café in the morning and was always smiling. The rest of the crew just ignored you or went around your questions especially the head people. Gee ports, never made them, which was horrible. San Juan we had been to. Excursions, again, never made it to any. No children. Depends on what ship and what we get back from this. We were charged for things we should have not and I will also refute 2 movies on the tab the days we did not make it to port. This cruise was a joke all around and they should not have left Port Canaveral in the first place as they knew they needed maintenance, that is just horrible, Norwegian should be ashamed of themselves and I will take action against them

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