When we booked the cruise we were unaware that our departure was from the White Bay Cruise Terminal. Only good point was you sail right under the Harbour Bridge. On the back deck when leaving Sydney, the atmosphere was very lack luster, no music to signal the start of the journey, although there were drinks available, you had to guess if they were alcoholic or not. There was no photographer taking photos for international tourists to capture the harbour sights either. The ship is in urgent need of upgrade and looks tired and dated. It is due for a refit towards the end of the year - this is only internal. There were issues with the airconditioner being cold, so they ran the ship on four generators to warm it up and when the swell got bigger, turned the fifth generator back on. When running on the lesser generators they also experienced electrical and power issues. Food in the Lido Market was below par and what was there for lunch appeared at dinner with a different name. We asked what the temperature of the food bays were set at and the reply " I don't know it isn't my area". I had yoghurt for breakfast and could almost pour it into a cup to drink. The desserts were in this same fridge and were never at the correct temperature. The meals from the hot bays were luke warm, the plates on the other hand were extremely hot and at times unsafe to carry back to the table unless you brought your napkin. The serving staff were hit and miss with personality.Our cabin was a verandah and adequate for the two of us and our stewards who cleaned it daily were accommodating and . The entertainment we found to be enjoyable and the people we met also had mixed views about the staff and overall appearance of the ship. We had 4 shore excursions - Port Arthur, Hobart, Adelaide and Kangaroo Island. As these are all in US dollars research if there are companies that provide similar tours that can be booked from Australia to avoid the exchange rates. We enjoyed all our tours and only had one bad experience when in Kangaroo Island. Our 9 hour tour was uncomfortable as the airconditioning on the bus packed in 45 minutes into the tour and there were no other coaches available. The temperature inside the bus got to around 38 degress. The driver attempted to do all he could to make the best out of the situation, but by the end all us passengers couldn't wait to get of the coach and board the ship and get cold drinks. When we complained we were advised we would received a 15%refund that only equated to $60 dollars from a tour that was more than $300 USD. Should have pushed for a full refund. The only port where we felt welcomed was in South Australia were there was a bush band singing at arrivals and volunteers waiting to direct us to the buses, taxis or train to the city. The disembarkation at the ports was well managed and even the days we needed to use the tender boats. As I have used HAL prior, I was looking forward to sharing the experience with my son for his first cruise. Overall, regardless of the flaws mentioned, we had a relaxing time, but next time we cruise, will look at another company to compare the service and atmosphere.

Tired looking ship, poor customer service

Noordam Cruise Review by JACANT1

2 people found this helpful
Trip Details
When we booked the cruise we were unaware that our departure was from the White Bay Cruise Terminal. Only good point was you sail right under the Harbour Bridge. On the back deck when leaving Sydney, the atmosphere was very lack luster, no music to signal the start of the journey, although there were drinks available, you had to guess if they were alcoholic or not. There was no photographer taking photos for international tourists to capture the harbour sights either.

The ship is in urgent need of upgrade and looks tired and dated. It is due for a refit towards the end of the year - this is only internal. There were issues with the airconditioner being cold, so they ran the ship on four generators to warm it up and when the swell got bigger, turned the fifth generator back on. When running on the lesser generators they also experienced electrical and power issues.

Food in the Lido Market was below par and what was there for lunch appeared at dinner with a different name. We asked what the temperature of the food bays were set at and the reply " I don't know it isn't my area". I had yoghurt for breakfast and could almost pour it into a cup to drink. The desserts were in this same fridge and were never at the correct temperature. The meals from the hot bays were luke warm, the plates on the other hand were extremely hot and at times unsafe to carry back to the table unless you brought your napkin. The serving staff were hit and miss with personality.Our cabin was a verandah and adequate for the two of us and our stewards who cleaned it daily were accommodating and . The entertainment we found to be enjoyable and the people we met also had mixed views about the staff and overall appearance of the ship.

We had 4 shore excursions - Port Arthur, Hobart, Adelaide and Kangaroo Island. As these are all in US dollars research if there are companies that provide similar tours that can be booked from Australia to avoid the exchange rates. We enjoyed all our tours and only had one bad experience when in Kangaroo Island. Our 9 hour tour was uncomfortable as the airconditioning on the bus packed in 45 minutes into the tour and there were no other coaches available. The temperature inside the bus got to around 38 degress. The driver attempted to do all he could to make the best out of the situation, but by the end all us passengers couldn't wait to get of the coach and board the ship and get cold drinks. When we complained we were advised we would received a 15%refund that only equated to $60 dollars from a tour that was more than $300 USD. Should have pushed for a full refund. The only port where we felt welcomed was in South Australia were there was a bush band singing at arrivals and volunteers waiting to direct us to the buses, taxis or train to the city. The disembarkation at the ports was well managed and even the days we needed to use the tender boats.

As I have used HAL prior, I was looking forward to sharing the experience with my son for his first cruise. Overall, regardless of the flaws mentioned, we had a relaxing time, but next time we cruise, will look at another company to compare the service and atmosphere.
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VA 8066
Our cabin was located on level 8 Navigation deck, next to the lift, mid ship. It was loud as people were walking past all the time and as this is the floor directly below the Lido deck we heard kids running above our heads, avoid it if you can. The beds and pillows were very comfy, the linen was clean and our beds were always made and turned down in the evening.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews