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Noordam Review

3.5 / 5.0
Editor Rating
832 reviews
31 Awards

Tired looking ship, poor customer service

Review for Noordam to Australia & New Zealand
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JACANT1
2-5 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: Jan 2019
Cabin: Deluxe Ocean-View Verandah Stateroom

When we booked the cruise we were unaware that our departure was from the White Bay Cruise Terminal. Only good point was you sail right under the Harbour Bridge. On the back deck when leaving Sydney, the atmosphere was very lack luster, no music to signal the start of the journey, although there were drinks available, you had to guess if they were alcoholic or not. There was no photographer taking photos for international tourists to capture the harbour sights either.

The ship is in urgent need of upgrade and looks tired and dated. It is due for a refit towards the end of the year - this is only internal. There were issues with the airconditioner being cold, so they ran the ship on four generators to warm it up and when the swell got bigger, turned the fifth generator back on. When running on the lesser generators they also experienced electrical and power issues.

Food in the Lido Market was below par and what was there for lunch appeared at dinner with a different name. We asked what the temperature of the food bays were set at and the reply " I don't know it isn't my area". I had yoghurt for breakfast and could almost pour it into a cup to drink. The desserts were in this same fridge and were never at the correct temperature. The meals from the hot bays were luke warm, the plates on the other hand were extremely hot and at times unsafe to carry back to the table unless you brought your napkin. The serving staff were hit and miss with personality.Our cabin was a verandah and adequate for the two of us and our stewards who cleaned it daily were accommodating and . The entertainment we found to be enjoyable and the people we met also had mixed views about the staff and overall appearance of the ship.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

Cabin VA

Our cabin was located on level 8 Navigation deck, next to the lift, mid ship. It was loud as people were walking past all the time and as this is the floor directly below the Lido deck we heard kids running above our heads, avoid it if you can. The beds and pillows were very comfy, the linen was clean and our beds were always made and turned down in the evening.

Port Reviews

Port Arthur

Had an excellent guide who knew her history. Look forward to returning in the near future

Adelaide

Kurt our guide was fantastic. Love the atmosphere of Hanhdorf even though I have been there before. The german feel around the village is surreal.

Kangaroo Island

Apart from the broken airconditioning on the coach, the scenery and seeing the seals in their own environment was spectacular.

40 Helpful Votes

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