Overall Rating - Pacific Isles, Tasman & Bass Srts 1/5
We have completed over 50 cruises including World cruises on Cunard, Celebrity, Princess et al, with another booked in April on Celebrity Solstice. This cruise on the Noordam has been our worst ever, never to be repeated. I do not enjoy writing a bad review, but this needed to be said, honestly and fairly as it happened.
Here is a sampling: ship and verandah room in disrepair (visible rust everywhere, wallpaper peeling, bedding old and uncomfortable), food lackluster (served luke warm, absent seasoning in Lido and Main), evident influenza epidemic, but only a warning issued of “Seasonal Flu” at the end of 1st segment).
We cannot help but believe that this cruise cut corners at every level. It was short on entertainment (except for Noordam singers & dancers), food quality (except for Canaletto), things to do, dilapidation of the ship (rusting in every corner). Frankly, there is too much competition and too may choices of better cruise lines, and we have sailed with many. Further, the Australia routes are gouged price wise compared to USA and European routes, but then again, Australia is gouged at every level anyway as an easy unsuspecting target.
Stateroom Location #8134 AFT: 1/5
What a terrible mistake we made through our Agent. The Navigation deck AFT is right below the pool deck area. Constant moving of chairs beginning at 5.30am every day and picking up around mid morning and mid afternoon. Also the room is too small, making it difficult to navigate. Barely room to walk past the bed! The deck is so small it does not serve any useful purpose., so it went unused. Our previous cruise on the Noordam we had a Neptune Suite. Finally, refuse from the above pool deck collects on the small balcony! The TV is located to the right of the balcony sliding doors, where you need to be a contortionist to see it! Conclusion: Be prepared to pay the significantly extra cost for a Neptune or Mini Suite, otherwise pass on the Noordam. We will pass anyway. Too many other choices of great cruise lines.
Ship Quality: 1/5
Sorry, this ship is very much in need of a complete renovation. The ship was already tired during our last voyage, 2 years ago. and it is worse on this cruise. The only reason for taking this cruise again was a decision to take a cruise over the Xmas/NY Season. Rust and corrosion everywhere, dingy carpeting, peeling wallpaper. Conclusion: This ship has not been maintained. We did not see one person painting rust during the 2 segments. During our quarantine for illness for 5 days, the balcony wash washed down very briefly and poorly once, insufficient to remove the debris collected from the above pool deck! We suggest waiting until the renovation takes place if you are considering the Noordam!
Health & Influenza: 1/5
We encountered several passengers who were down with either the gastro infections, the flu or the Influenza virus. We took every precaution to avoid it, unsuccessfully. There had been no alert issued by the Noordam.
Notwithstanding taking every precaution to avoid infection, I first contracted gastro infection, then my wife came down with the flu, then I came down with influenza, which was horrible, quarantined to the cabin for 5 days. There was neither any mention nor WARNING of these pervasive infections from Noordam until the last day of the 1st segment to be aware of “Seasonal Flu”. Evidently Noordam management opted to put their head in the sand, and let the passengers fend for themselves! It seems the preference is to raise no alert!
Canaletto (Service and Food) – Syarif & attendants great servce 5/5
Pinnacle Grill (Service Excellent, food very good) – Stephen and Wohan
great service 5/5
Main (Gilroy tries hard but all other Service fair, food poor) 1/5
Lido (no trays available, table service very good, )
Food station service poor, food poor) 1/5
Kyrisha @ Pasta Station has consistently poor attitude, having observed her rudeness with passengers over the course of the Cruise.
If you prefer hot food, you will need to pay extra at the Canaletto or the Pinnacle. We had food delivered to the room several times from the Canaletto and the Pinnacle, but it would arrive warm or cold.
Entertainment: average at best 2/5
Noordam singers and Dancers 5/5
Other entertainment (Comedians, Magicians etc) 1/5
Cruise Director 1/5
Constant barrage of announcements made by Jae, Cruise Director,who likes to hear himself over the speaker morning noon and night, with little tangible effort beyond that.
Spoke directly with the Jae on New Years Eve, questioning why there were no chairs provided on the Lido deck. He responded in an insolent, rude and undignified manner, and laid the blame squarely on a decision and directive made by Home Office that no chairs should be provided. If this is true, and if this is the level of Head Office involvement on the Noordam, what is the need for Jae? Both my wife and I agreed that this must have been a decision taken on the Noordam, with Jae shifting blame for a stupid decision, and an unwillingness to take any responsibility for a stupid decision.
Then, for the final stage performance by the Noordam Singers and Dancers, with all passengers having been kept waiting15 minutes past start time, Jae, Cruise Director, arrived on stage as though all is great, asking how everyone is enjoying the cruise, only to announce that due to audio problems, the show has been cancelled. This is clearly Jae’s responsibility to ensure all systems are a go, where audio etc should be validated well prior to the performance. This is yet another example of the ineptness, with no admission of responsibility nor apology. We have been on many cruises where the Cruise Director steps up when needed. Not in this case.
Guest Services: Request to move to a Suite 2/5
We spoke with Guest Services at the start of our cruise on the 1st segment, requesting to move from #8134. A Neptune Suite was available. We were quoted an extra US$4,000 for the upgrade on the 1st segment only, with no guarantee on the 2nd segment, or where we would be located! We offered US$2,500 given the move and the uncertainty for the 2nd segment. Guest Services countered with their final offer of US$3,500. We passed.
We requested an upgrade to a mini suite on the 2nd segment. After two calls to follow up with guest services, being informed they were checking with Corporate, and in the middle of the 2nd segment without a response, we contacted guest services a 3rd time asking why they had not extended the courtesy of a response. They were failed to provide any reasonable response, simply apologizing profusely.
Christmas Eve & Day Celebrations – very basic 2/5
New Year Eve Celebration 2/5
Both celebrations missed the mark by a long shot. Nothing special or memorable offered. NYE celebrations were held on the Lido decks, with windy conditions outside, and NO CHAIRS provided inside.
Room Service 2/5
Since we were ill and isolated in our cabin, we were required to order room service. The order taking over the telephone resulted in incorrect deliveries, cold food, one very late delivery on the Canaletto, with totally COLD food (where it had been sitting for some time), or missing items. On one occasion room service called us to see if we enjoyed our meal. We responded we were still waiting for it to be delivered.
Embarkation Sydney: 5/5
Fast check in, went smoothly. Bags arrived at Stateroom before us! Suggestion: arrive at port around 2pm after the crowd for easy no hassle check in.
Disembarkation Ports & Tenders: 5/5
Few wait lines, efficiently handled
Ports of Call: 3/5
1st Segment: Mostly Island beaches and sparsely populated. You need to like beaches and seclusion with few things to do. The French in New Caledonia were neither warm nor friendly, living up to the French reputation. Non French Islanders were warm and receptive, appreciative of the Tourist Dollars. The Noordam failed to deliver nightly information in advance of ports of call, which is a first! The weather was mixed and unpredictable.
2nd segment: limited with Port Arthur (a must see for Australia history), Auckland, Adelaide, and Kangaroo Island, collectively difficult to justify.
Spa Thermal Pool 3/5
Upon boarding the Noordam we visited the Spa to sign up for the Hydra pool package, only to be told they were sold out! We enjoyed this on our prior cruise on the Noordam. We were able to sign up on port days in the afternoons. We were able to sign up for the package on the 2nd segment, but since we came down with influenza, we had to cancel. The package is definitely worth it, as it is one of the few things worthy on the Noordam.
Spa Hairdresser 5/5
Sally gave cuts and styling to both my wife and self. Sally was very professional and gave great cuts and styles.
Stores on board: 2/5
General items are sparse. Purchased needed items at port visits.
Signed up for the package with full access excluding video. The Internet
Is VERY SLOW, and often kicked me off the Internet entirely, or unable to connect. It was Impossible to search on the Web. Its only use was emails & basics, if you can connect! This Internet Service is in serious need of an upgrade, comparable with the Internet connections available on more advanced liners
Responsive.. Standout is “Roma”. Be prepared for long lines.
Stateroom Location #8134 AFT: 1/5
What a terrible mistake we made through our Agent, Vacations to Go. The Navigation deck AFT is right below the pool deck area. Constant moving of chairs beginning at 5.30am every day and picking up around mid morning and mid afternoon. Also the room is too small, making it difficult to navigate. Barely room to walk past the bed! The deck is so small it does not serve any useful purpose., so it went unused. Our previous cruise on the Noordam we had a Neptune Suite. Finally, refuse from the above pool deck collects on the small balcony! The TV is located to the right of the balcony sliding doors, where you need to be a contortionist to see it! Conclusion: Be prepared to pay the significantly extra cost for a Neptune or Mini Suite, otherwise pass on the Noordam. We will pass anyway. Too many other choices of great cruise lines.
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