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Recommended by travel agent, this was to be our first cruise, and had great expectations. On joining the ship my case was withheld and I had to muster in the lower deck to retrieve it, to be told that the £48 bottle of whisky was to be taken and "destroyed"! in New York I had had a small glass from the total of one litre. On asking to witness the destruction of my whisky, I was informed that It wasn't possible; and that the security would deal with it. I bet they did, no doubt shared around. It should be policy that any confiscated drink if not kept as an unopened bottle, should be poured down the sink in font of the owner. out of order RC. This sadly set the tone for the rest of the cruise, with gratuities added daily; and not informed that no one needs to pay this, but one can pay those in the tips envelopes to those you choose at the end of the cruise. I was charged for a treatment in the spa I did not request or receive. The staff were superb and the waiters in the Great Gatsby made our cruise, the young guy who daily did our cabin was also top notch. We have decided cruising is not for us, great if you like a Butlins at sea.

My complaints.

Grandeur of the Seas Cruise Review by speckypete

1 person found this helpful
Trip Details
  • Sail Date: October 2018
  • Destination: Bermuda
  • Cabin Type: Spacious Ocean View Balcony
Recommended by travel agent, this was to be our first cruise, and had great expectations.

On joining the ship my case was withheld and I had to muster in the lower deck to retrieve it, to be told that the £48 bottle of whisky was to be taken and "destroyed"! in New York I had had a small glass from the total of one litre. On asking to witness the destruction of my whisky, I was informed that It wasn't possible; and that the security would deal with it. I bet they did, no doubt shared around. It should be policy that any confiscated drink if not kept as an unopened bottle, should be poured down the sink in font of the owner. out of order RC.

This sadly set the tone for the rest of the cruise, with gratuities added daily; and not informed that no one needs to pay this, but one can pay those in the tips envelopes to those you choose at the end of the cruise. I was charged for a treatment in the spa I did not request or receive.

The staff were superb and the waiters in the Great Gatsby made our cruise, the young guy who daily did our cabin was also top notch. We have decided cruising is not for us, great if you like a Butlins at sea.
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Cabin Review

Spacious Ocean View Balcony
Cabin 4B 7052
clean, nicely positioned, but tired.
Deck 7 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins