We chose this cruise for price and ports of call. Sail date 11/23/18 - 12/2/18. Ports of call were Labadee, Aruba, Curaçao and Bonaire.
Boarding the ship was handled efficiently and we had our luggage within an hour of boarding. We had questions and we couldn’t get answers because everyone was “new.” No one directed us to someone that could answer our questions.
We had breakfast in the Sapphire dining room on our first day. We were among the first seated. It took 45 minutes to get served. The food was not hot and the order was wrong. When I questioned the waiter about the mistake they showed me that they had given me an old menu. We had breakfast in the dining room on our final day and it took 50 minutes to be served. We have to cut them a break on this one because the last day can be hectic.
As good as the dinner menu looked and the presentation was beautiful, the food rarely arrived hot. Room temperature was what we received in most cases. The only exception was on evenings when we had late departures and the dining room was not as crowded because passengers were still on the island. My guess is that food is plated in advance and left sitting until served because they can’t handle a full dining room. I received an old menu on one occasion. Our waiter and assistant waiter (Shenelle and Miran) were the perfect balance of friendly and professional.
Our cabin was kept tidy by our room steward but we kept finding gnats in our bathroom. They appeared to be coming from the sink drain. Bath towels, hand towels and wash cloths were horribly worn with torn hems and frayed edges.
Bolero bar was not clean. A puddle of liquid and debris needed to be wiped up.
We noticed that upholstery throughout the ship was stained and worn. Definitely needed to be replaced.
We found the Windjammer cafe was the best place to eat. Good options on the buffet and the food was hot. We were able to pick convenient times to eat so that there wasn’t a scramble for a place to sit.
Chops grill was a great place to eat. Costs extra but the food was perfectly prepared.
Disembarking went smoothly.
This is our third Royal Caribbean cruise and we were disappointed. We aren’t sure if RC is falling apart in general or if it’s just this ship. Not sure we will cruise with RC again.
Gnats. TV didn’t work