Norwegian Escape Review
Our Favourite NCL Hero was Manuel Santos - Assistant Maitre'D
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1 = This is our 23rd Cruise: 17 on Carnival + 5 on NCL + 1 on Celestyal. When our 3 kids were small we enjoyed cruising on Carnival = THE FUN SHIP. However, now that our kids are all grown up we have migrated to cruising on NCL. The biggest attraction to NCL is the Free Style Dining; not to mention that the Customer Service on NCL, throughout the various ranks of Employees is exceptional. Furthermore, the food choices are delightful and the Shows are spectacular. We like crusing NCL so much, that we purchased 4 CruiseNext Deposits on this cruise.
2 = Our favourite NCL Hero on this Cruise was Manuel Santos – Assistant Maitre’D in the Manhattan Dining Room, which we had Dinner 6 out of the 7 nights. From the very 1st night that we dined in the Manhattan Room, we had the pleasure of being served by Manuel & his great Team. We always requested a table under Manuel’s domain, and if we weren’t lucky to get one, we made it a point to let Manuel know where we were sitting, and he would always come over to talk with us. Manuel is an outstanding ambassador for NCL. His “above & beyod” service always with a smile, makes us want to cruise with NCL all the time. We looked forward to seeing Manuel every evening for dinner and were so impressed with his service and attention for detail at the Manhattan Dining Room, as well as the Garden Café.
Opportunity for NCL to Improve with the following items/areas:
Cabin Review
Mid-ship Balcony Stateroom
Based on this being the largest ship that we have traveled with NCL, we were somewhat disappointed with the size of our Cabin, especially the layout configuration of the furniture. Our bed was positioned so close to the closet that we had a challenge putting our clothes in the closet. As such, I took it upon my self to move out the side bed tables and pushed the bed away from the closet, thereby giving us breathing room to access our closet. The size of the washroom was comfortable, especially the shower enclosure. I would relocate the Toilet brush to the other side, such that it is not in close proximity to the spare toilet roll. It would be nice if there was a Cabin Key in the light slot when we entered our Cabin, so as to ensure that the Air Conditioning was on at all times after we left our Cabin. I had to take time out to visit Guest Services and request a dummy key for our Cabin.