We cruise at least 3 times a year and wanted to try NCL's newest ship. It was not what we had hoped it would be. The overall service was below average primarily because a good number of the employees were not trained very well and many had trouble communicating not to mention the ratio of servers to passengers. The ship was very full and waiting for drink servers was not good. The restaurants were not run very well at all. We tried 70% of them and experienced long waits for food, food prepared incorrectly and the quality wasn't as good as other NCL ships we've cruised on. Super long waits at the internet cafe along with problems throughout the cruise with the ships Wifi. Customer service lines were slow and long. We did not see the cruise director once during the cruise. When we went to the decks to enjoy the few days of sun the chairs were difficult to get. So many inconsiderate passengers go up and lay towels on chairs and were not using them. The floor with the Deck entertainment was very loud and made rest before midnight difficult. We had an additional issue with lost clothing sent to the laundry not recovered. Debarkation was a nightmare and there is no such thing as priority debarking.
I hope NCL improves the problems on the Bliss because we had booked two cruises at once and our second one is a few months away.
We booked a Spa Balcony and paid more for it. The Spa Balcony on previous cruises was a slightly better cabin with a little nicer linens and some spa amenities in the room. NCL stopped making them special so there is no difference in booking any balcony and adding the spa package other than proximity.
A little crazy find our boat taxi but not too bad. The water had a lot of debris floating in it near the sand, so that wasn't the best.View All undefined undefined Reviews
Kinda of a poor stop. Not very clean and people begging everywhere...
A little better than Ensenada, but still annoying begging.
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