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First, we tried to take advantage of their low airfares. However, they charged us extra to come in early and stay later since we didn’t want to use their overpriced extensions. Also, their travel group was Very difficult to deal with. The good: The staff was, by far, the highlight of the trip. They are extremely well trained, friendly and quick to help. The French balcony room was very well designed and made excellent use of space. We liked the bed and the design of the shower. The bad: The “included tours” were too large (38-42 people). In hindsight, we would have preferred no included tours, at a lower price and booked our own. In addition, some tours were not that great, even with if it had been a small group. Viviers, in particular, was a sad little forgotten town with not much to see. You had to pay a premium to get a smaller group. One such “optional” tour was 120 euros per person and the group size was 22 people. The food was so so. We expected excellent food and got mediocre. The pre-cruise information talked of three venues, but in reality, there were two with basically the same menu. Tandem docking, ships docked side by side, was the norm at each port, taking away the view from our French balcony on a regular basis. There were only four ports on an 8 day cruise and very little daytime cruising. The sundeck was closed 90% of the cruise. The overall experience: We paid a premium to take a Viking river cruise and didn’t receive a premium experience. How anyone can give this cruis 5 stars is absurd.

Overpriced for the experience

Viking Buri Cruise Review by f02301

5 people found this helpful
Trip Details
  • Sail Date: September 2018
  • Destination: Europe River
  • Cabin Type: French Balcony
First, we tried to take advantage of their low airfares. However, they charged us extra to come in early and stay later since we didn’t want to use their overpriced extensions. Also, their travel group was Very difficult to deal with.

The good:

The staff was, by far, the highlight of the trip. They are extremely well trained, friendly and quick to help.

The French balcony room was very well designed and made excellent use of space. We liked the bed and the design of the shower.

The bad:

The “included tours” were too large (38-42 people). In hindsight, we would have preferred no included tours, at a lower price and booked our own. In addition, some tours were not that great, even with if it had been a small group. Viviers, in particular, was a sad little forgotten town with not much to see. You had to pay a premium to get a smaller group. One such “optional” tour was 120 euros per person and the group size was 22 people.

The food was so so. We expected excellent food and got mediocre. The pre-cruise information talked of three venues, but in reality, there were two with basically the same menu.

Tandem docking, ships docked side by side, was the norm at each port, taking away the view from our French balcony on a regular basis.

There were only four ports on an 8 day cruise and very little daytime cruising. The sundeck was closed 90% of the cruise.

The overall experience:

We paid a premium to take a Viking river cruise and didn’t receive a premium experience. How anyone can give this cruis 5 stars is absurd.
Viking Cruises, Community Team has responded
We appreciate your constructive review, f02301, and thank you for this opportunity to learn more about your recent Viking journey. We’re glad to hear you found your stateroom and onboard staff excellent, although it is disappointing to learn of your displeasure with our dining selections and onshore tours. Nevertheless, all of your feedback is appreciated and has been noted. Should you be interested in sharing more about what could have made this the five-star voyage you had envisioned, we would welcome the opportunity to address your post-cruise comments in detail at TellUs@vikingcruises.com. Thank you, and have a wonderful day.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
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