We were expecting a lot from this cruise based on ratings and friends and travel agent recommendations. We previously cruised 5 times on Oceania, so can't help but to compare. First the positives, the service at the bar and restaurants from waiters were exceptional, staff seemed happy, relaxed, efficient and everywhere. The quality of wine and hard liquor were top class. If you do not like the wine they were serving, you just tell sommelier what you like and they will bring you a bottle that closely describes your taste. The cigar lounge was wonderful, an excellent VSOP cognac served there as well as anything you want. This part of the cruise was better than Oceania as well as a little bigger cabins, however a little dated we thought.
The disappointments were numerous, first the services of a butler and a room stewart. I would call them inconsistent at best. The room stewart was changed in the middle of the cruise and the butler although always available, did not do things fast. He would relay our requests to stewart, things did not get done or we had to remind it 2 or 3 times. A simple thing as keeping water glasses in the room was problematic, one day they were there and another day they disappeared. I understand that this problem was with our cabin as other people were raving about their butler and cabin stewart.
The ship itself was very nice, but compared to Oceania, not as grand. The art decorating the walls was not as nice and there were no 2 story foyer and staircases that are picture worthy.