Silver Shadow Review
Rating by category
Additional details
There were several factors leading to our disappointment.
First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and flooring were well worn.
Second, the front desk customer service was very disappointing. We requested a room upgrade at check in and we were willing to pay for the upgrade. We were on a wait list to get on the cruise and had to take what was available. We were never contacted about an upgrade either positively or negatively. We spoke to a few couples later in the cruise that got updated for free! Not only did they get upgraded but we were not even offered the rooms they vacated. This is frustrating since we had the worst room on the boat. A room with a window on the fourth level as close to the bow as was possible. We had rough seas and that room was awful! We felt closed in and the bouncing was relentless. I got very sick.
Cabin Review
Vista Suite
As mentioned, the room was tired. The furniture was clean but old. The window was caulked with a heavy caulk that made me question what the problem was to justify this repair. The location was the worst on board and we paid the price during heavy seas as I got sea sick due to being in the cabin closest to the bow and the lowest level on the ship for travelers. Would never recommend even offering a cabin like this for a luxury cruise AND especially for someone taking their first cruise. It was far from luxurious.
Port Reviews
Juneau
More white water rafting than was described.