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There were several factors leading to our disappointment. First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and flooring were well worn. Second, the front desk customer service was very disappointing. We requested a room upgrade at check in and we were willing to pay for the upgrade. We were on a wait list to get on the cruise and had to take what was available. We were never contacted about an upgrade either positively or negatively. We spoke to a few couples later in the cruise that got updated for free! Not only did they get upgraded but we were not even offered the rooms they vacated. This is frustrating since we had the worst room on the boat. A room with a window on the fourth level as close to the bow as was possible. We had rough seas and that room was awful! We felt closed in and the bouncing was relentless. I got very sick. Third, as I said earlier we booked very late and could not get neither the restaurant reservations we requested or the better excursions. This did not add to the enjoyment of the cruise. Third, the communication was poor throughout the process. We had to call a few days prior to our leaving to ask where and when to board the ship. We also signed up for the after cruise excursion to Denali. We tried several time while on board the ship to get information about the itinerary and told it would be coming. Nothing came until one day before. It simply said to meet on the forth floor lounge at 7:15 the morning of the departure and we would be briefed. We had no idea where or when we we were staying. We could not let our family know if something went wrong. This is totally unacceptable. Fourth, we were very disappointed that once we left the boat as the various ports we had several other larger cruise ships and their thousands of people to compete with. That also included the few excursions we were able to book. People from the other ships were either part of our excursion or on the same excursion but on a different boat/car/bus. The excursions were not "luxury" but basically what everyone else had access to. That included the Denali add on at the end of the cruise. Same tour and excursions as Carnival, Regent, Princess and Disney. It did not feel in the least bit special. Fifth, the dining experience was very nice. The service and ala carte method of service gave it a very premium feel but the food simply did not deliver. The food quality was not what I expected from a luxury cruise. The wines were good the food was adequate at best.

Disappointed

Silver Shadow Cruise Review by Whalestail

3 people found this helpful
Trip Details
  • Sail Date: August 2018
  • Destination: Alaska
  • Cabin Type: Vista Suite
There were several factors leading to our disappointment.

First, the ship is showing its age. It is clean but is definitely not what one would expect from a luxury cruise. The style was dated and the appointments, chairs sofas and flooring were well worn.

Second, the front desk customer service was very disappointing. We requested a room upgrade at check in and we were willing to pay for the upgrade. We were on a wait list to get on the cruise and had to take what was available. We were never contacted about an upgrade either positively or negatively. We spoke to a few couples later in the cruise that got updated for free! Not only did they get upgraded but we were not even offered the rooms they vacated. This is frustrating since we had the worst room on the boat. A room with a window on the fourth level as close to the bow as was possible. We had rough seas and that room was awful! We felt closed in and the bouncing was relentless. I got very sick.

Third, as I said earlier we booked very late and could not get neither the restaurant reservations we requested or the better excursions. This did not add to the enjoyment of the cruise.

Third, the communication was poor throughout the process. We had to call a few days prior to our leaving to ask where and when to board the ship. We also signed up for the after cruise excursion to Denali. We tried several time while on board the ship to get information about the itinerary and told it would be coming. Nothing came until one day before. It simply said to meet on the forth floor lounge at 7:15 the morning of the departure and we would be briefed. We had no idea where or when we we were staying. We could not let our family know if something went wrong. This is totally unacceptable.

Fourth, we were very disappointed that once we left the boat as the various ports we had several other larger cruise ships and their thousands of people to compete with. That also included the few excursions we were able to book. People from the other ships were either part of our excursion or on the same excursion but on a different boat/car/bus. The excursions were not "luxury" but basically what everyone else had access to. That included the Denali add on at the end of the cruise. Same tour and excursions as Carnival, Regent, Princess and Disney. It did not feel in the least bit special.

Fifth, the dining experience was very nice. The service and ala carte method of service gave it a very premium feel but the food simply did not deliver. The food quality was not what I expected from a luxury cruise. The wines were good the food was adequate at best.
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Cabin Review

Vista Suite
Cabin VI 410
As mentioned, the room was tired. The furniture was clean but old. The window was caulked with a heavy caulk that made me question what the problem was to justify this repair. The location was the worst on board and we paid the price during heavy seas as I got sea sick due to being in the cabin closest to the bow and the lowest level on the ship for travelers. Would never recommend even offering a cabin like this for a luxury cruise AND especially for someone taking their first cruise. It was far from luxurious.
Deck 7 Suite Cabins

Port & Shore Excursion Reviews