We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of culture thrown in for good measure. The dining experience was very good, thanks mainly to 2 very attentive waiters and a section manager who really seemed committed to ensuring the best service for his passengers. The ship was good too with a fair mix of things to do in the evening...not always to our taste, but you can't please everybody. Without doubt the staff, as is usual for many cruise lines, are the stars of the show, making our time on board a very relaxing experience...until we went back to our cabin each night. As we readied ourselves for bed we would wonder what time the noise would begin in the morning For some reason HAL decided to upgrade us from the large inside we'd chosen at booking to an obstructed outside, despite us requesting 'no upgrades'. Most mornings we were woken by either Deck Hands noisily rearranging furniture, engineers carrying out maintenance on the lifeboat or gear outside our window, or others readying the lifeboat for tender duty. Yes, I appreciate that all these things have to happen, but at 6am in the morning it's not funny...and precisely why we chose an inside cabin and requested 'no upgrade'. We complained at reception, but I try to be polite and respectful and probably didn't make enough fuss. We were told there was no alternative cabin available...but strangely the following day another couple who were being quite loud and angry were attended by a manager and got moved. Oh well, maybe I need to attend 'assertiveness training'. I'm glad we did the trip and we did have a great time, but the cabin situation did spoil it somewhat.

Excellent Itinerary, Poor Cabin

Noordam Cruise Review by LXstagehand

3 people found this helpful
Trip Details
  • Sail Date: March 2018
  • Destination: Transpacific
  • Cabin Type: Large Outside Stateroom (fully obstructed views)
We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of culture thrown in for good measure. The dining experience was very good, thanks mainly to 2 very attentive waiters and a section manager who really seemed committed to ensuring the best service for his passengers. The ship was good too with a fair mix of things to do in the evening...not always to our taste, but you can't please everybody.

Without doubt the staff, as is usual for many cruise lines, are the stars of the show, making our time on board a very relaxing experience...until we went back to our cabin each night. As we readied ourselves for bed we would wonder what time the noise would begin in the morning

For some reason HAL decided to upgrade us from the large inside we'd chosen at booking to an obstructed outside, despite us requesting 'no upgrades'. Most mornings we were woken by either Deck Hands noisily rearranging furniture, engineers carrying out maintenance on the lifeboat or gear outside our window, or others readying the lifeboat for tender duty.

Yes, I appreciate that all these things have to happen, but at 6am in the morning it's not funny...and precisely why we chose an inside cabin and requested 'no upgrade'. We complained at reception, but I try to be polite and respectful and probably didn't make enough fuss. We were told there was no alternative cabin available...but strangely the following day another couple who were being quite loud and angry were attended by a manager and got moved. Oh well, maybe I need to attend 'assertiveness training'.

I'm glad we did the trip and we did have a great time, but the cabin situation did spoil it somewhat.
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Cabin Review

Large Outside Stateroom (fully obstructed views)
Cabin HH
Apart from the noise the cabin was very comfortable, clean and generally well maintained. Stewards were very good and very quick to get any housekeeping issues sorted.
Upper Promenade Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Sydney (Australia)
    Sydney is just great, with so much to see and do. Even docking at the White Bay Terminal it's easy to get to the heart of the city via a water taxi to Kings Street Wharf in Darling Harbour. From there a walk takes you to Queen Victoria Arcade for some great architecture and shopping, or another water taxi will take you round to Circular Quay.
    The Opera House and the Botanical Gardens next to it are a must see, not forgetting a walk around 'The Rocks' district and maybe a beer or two. Of course a trip to Bondi is also a must and the Hop On Hop Off buses were great value for money.
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