Seabourn Odyssey Review

4.5 / 5.0
213 reviews

On the Ground Management and Customer Service - and On Board Experience

Review for the Caribbean Cruise on Seabourn Odyssey
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pbitnar
10+ Cruises • Age 70s

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Sail Date: Mar 2018

I took my family and a friend on the 7-day Caribbean cruise for vacation. In total I paid for 3 cabins, the problems started before we even departed. I received a personalized destination brochure directed at the only man in the group (someone I had invited). When I requested a the same for the other two cabins I got a very negative/rude response and attitude from the Customer Rep who told me she had to charge me $100 for each of the other two. Her supervisor was no better. When I finally received the two missing brochures, they were both in the name of the only man in group, again!

I wrote to Seabourn's home office explaining that this was very chauvinistic, but got no response for over a month.

On the Odyssey ship the issue continued. All invitations to special events with the Captain etc. were only sent to the cabin of the only guy on the trip. As a group we laughed about how absurd it was that Seabourn would only cater to the only man in the group. But this is no laughing matter. As a working professional woman this is troublesome. I deserve to be treated equal to the men on Seabourn cruises.

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