The horror began with cancellation of the originally scheduled trip, February 2018. On 26 April we were advised the ship would be taken out of service, at the peak of vacation season to install a Japanese Specialty restaurant. As our group consisted of 12 people, rebooking at a good time was impossible. So, we were forced to book a trip for 10-17 MARCH. This was during spring break for a lot of schools which resulted in an extreme amount of children on the ship. They were no provided with their own separate section so they were at the main pool area during the entire cruise. In addition, RCCL built a "kiddie pool" with a water slide immediately adjacent to the main pool. Another side result was that one of the two main pools were shout down for 3 straight days due to "accidents", requiring draining, cleaning and sanitizing of those pools. Cuts were obviously made to staff as our dinner, easily took 2 hours plus, to complete every night. It was obvious that there was insufficient staff. We purchased the unlimited drink package also. It was really a marginal decision as my wife and I are not heavy drinkers but the package included fresh squeezed orange juice, so that made the decision easier. Unfortunately, the orange juice was not available 3 of the days pf the cruise. Upon arrival, we asked for Pina Coladas but they were not available. One of our group members cabins had a water leek the last 2 days of the cruise. Fortunately it was not sewage water but still an inconvenience.

To top of the experience, my wife and I incurred $1000 in fees and increased fare costs from the change of airlines and were advised we would only be reimbursed $400, leaving us $600 in the hole.

We are Diamond Class members with over 20 trips under our belt. We returned to RCCL due to their quality cruise package in earlier years. As I told RCCL rep, it is ironic that the lack of quality in recent years will be the reason we WILL NOT ever return to their line.