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We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and it wasn't until the second day, when we arrived at Ocho Rios, Jamacia, did we notice that 99% of balconys are glass fronted, but ours was enclosed. Meaning we couldn't sit on the chairs and see the view, we had to stand and look over the balcony rail. We asked if we could be moved but were informed that the ship was full and we would have to wait until our return to Miami and request again. (We were on a back to back cruise, a 12 day then an 11 day cruise, 21 days on MSC Divina in total) Nowhere on the ships plan at time of booking were we told about the enclosed balcony. We were also told that we would have to vacate our cabin, pack our bags and wait to see if there was a cabin we could be relovated too. As we had already made plans for our day in Miami, this was not an option (we would have had to wait with our luggage) Ocho Rios was super, we took a shuttle bus from outside the port terminal, cost us $15.99 and arrived at Dunnes River Falls. Fantastic experience, well worth the $20 entrance fee. Cartagena was also a good stop. We took a City Trolley Tour costing $25 per person. The guide was English speaking, very knowledgeable and very pleasant. A lovely walk through the city centre and easy walking. Panama - DONT EVEN GO THERE! this is the most disgusting plae we haev even been to. The ship is berthed in a working container port, so you can't get off the ship and walk out. We had a wait of 3 hrs to get off the ship and onto a shuttle bus that was provided by MSC. We were told that 20 coaches had been order, but in fact it was 4 minibuses, holding 16 people at a time. On the ride into Cristobal, all you could hear was the gasps of fellow riders of the state of the place. Filthy, dirty, terrible condition housing, rubbish tips all over the place. We were extremely shocked. We got off the bus and walked around the block and got the next bus back to the ship. Infact, people were returned to the ship as we were getting onto the bus, commenting tht the place was shocking. Most of the passengers complained about the lack and wait of coaches. Apparently, the Captain made an announcement that due to the fact of the lack of coaches there wwould be a fre glass of champagne for passengers between 4pm and 5 pm, but as the ships annoucements are that poor in quality and very inaudible, most passengers didn't hear this. We were also told by quite a few members of crew that it was always the same problem in Cristobel, Puerto Limon wasnt much better than Cristobal but at least you could walk off the ship in ease. Belize City was good for us, again you can walk off the ship with ease. We took a local taxi tour around Down Town and then onto the Howler Monkey Resort within the Community Baboon Sanctury. We were taken around by a lovely knowledgeable guy, who showed us the chameleons in the trees then took us to feed the Howelr Monkeys. This was an absolutely wonderfulexperience that we shall remember for many years. Then it was on to Freeport, Bahamas, were we were tendered off the ship, so much easier than waiting around for coaches. So we arrived back at Miami and as we are on a back to back cruise, have to disembrk the ship to go through customs, then we can emback the ship again. It took 90 to get through customs, people shuffling along with their cases. Of course, if you hold a USA or Canadian passport you have another line to go through. As the majority of passengers weren't either USA or Canadian then you have to endure the long and winding queue. (Apparently customs are checking for drugs as the ship had visited Columbia and Panama and Costa Rica) When the ship arrives back from the Wonderous Sights of the Caribbean Islands tour, diembarking from the ship was a doddle. We visited all the beautiful Caribbean islands apart from Martinque and Tortola, which was substituted for St Maarten and St Thomas (due to hurricane damage back in October 2017) We asked again to move cabins on the 2nd day of our second itinery, again being told that the ship was full. The very next day a cabin was offered to us (strange) and we were able to move to a cabin with a glass fronted balcony. Both cabins were clean and very comfortable, the bed was the best we had ever had and to be perfectly honest, we wanted to take the bed home with us! Now to the catering side of the cruise. The buffet was a complete free for all, some passengers were so rude, greedy and darn right arrogant. I so pity the waiting staff. We eat in the Villa Rossa each night, don't expect hot food and don't expect to be served quickly. Most nights we had a 45 minute wait to just get our starters. The table staff work their socks off, trying to accommodate all the requests and demands from fellow diners. Please take note, there are notices on all of the restaurants noticeboards, that shorts cannot be worn by gentlemen in any of the restaurants in the evenings. We would regularly count 8 - 10 men wearing shorts and being allowed to enter the restaurants. Rules are rules and should be upheld. You cannot take alcohol on board as it will be confiscated until you disembark; you cannot smoke on the ship, only in designated areas; you cannot enter the buffet area bare footed or bare chested or wearing swimware. All these rules were updeared EXCEPT for wearing shorts in restaurants. Come on MSC, RULES ARE RULES. The theatre shows were mediocre, boring shows and a terrible Cruise Director (but fortunately he was only one the ship for the first cruise) There was a Beatles Tribute night, but this consisted of a lady playing a guitar and showing video clips she had found off Youtube! A lot of the audience walked out. The Michael Jackson Tribute show was good. We didn't visit the theatre during the 2nd cruise as all the show were repeated. We were very disappointed with this. We spent most evenings in the Casino bar (I like to play roulette and hubby has a drink) The bar staff in the casino are absolutely adorable, polite, always with a smile and very, very hard working. All in all, we enjoyed the places we visited but the ship itself leaves a lot to be desired. The ceiling throughout the ship are all low and very claustrophobic, also meaning all the places that have entertainment are very noisy and load. Also, most people developed a chesty cough due to the low ceilings and the air con. Even the atrium isn't a large open space. Would we cruise on MSC Divina again - not a chance, even if we were paid to do so. This is our 3rd cruise with MSC and the ost disappointed one.

Disappointing cruise

MSC Divina Cruise Review by llangir35

1 person found this helpful
Trip Details
  • Sail Date: January 2018
  • Destination: Caribbean
  • Cabin Type: Fantastica Oceanview Stateroom
We booked this cruise 8 months prior to sailing. Booked the cabin at same time. Embarkation went well, cabin was ready for us and so we settled in. We noticed that our balcony was not glass fronted. First day of the cruise wasa t sea and it wasn't until the second day, when we arrived at Ocho Rios, Jamacia, did we notice that 99% of balconys are glass fronted, but ours was enclosed. Meaning we couldn't sit on the chairs and see the view, we had to stand and look over the balcony rail. We asked if we could be moved but were informed that the ship was full and we would have to wait until our return to Miami and request again. (We were on a back to back cruise, a 12 day then an 11 day cruise, 21 days on MSC Divina in total) Nowhere on the ships plan at time of booking were we told about the enclosed balcony. We were also told that we would have to vacate our cabin, pack our bags and wait to see if there was a cabin we could be relovated too. As we had already made plans for our day in Miami, this was not an option (we would have had to wait with our luggage)

Ocho Rios was super, we took a shuttle bus from outside the port terminal, cost us $15.99 and arrived at Dunnes River Falls. Fantastic experience, well worth the $20 entrance fee.

Cartagena was also a good stop. We took a City Trolley Tour costing $25 per person. The guide was English speaking, very knowledgeable and very pleasant. A lovely walk through the city centre and easy walking.

Panama - DONT EVEN GO THERE! this is the most disgusting plae we haev even been to. The ship is berthed in a working container port, so you can't get off the ship and walk out. We had a wait of 3 hrs to get off the ship and onto a shuttle bus that was provided by MSC. We were told that 20 coaches had been order, but in fact it was 4 minibuses, holding 16 people at a time. On the ride into Cristobal, all you could hear was the gasps of fellow riders of the state of the place. Filthy, dirty, terrible condition housing, rubbish tips all over the place. We were extremely shocked. We got off the bus and walked around the block and got the next bus back to the ship. Infact, people were returned to the ship as we were getting onto the bus, commenting tht the place was shocking. Most of the passengers complained about the lack and wait of coaches. Apparently, the Captain made an announcement that due to the fact of the lack of coaches there wwould be a fre glass of champagne for passengers between 4pm and 5 pm, but as the ships annoucements are that poor in quality and very inaudible, most passengers didn't hear this. We were also told by quite a few members of crew that it was always the same problem in Cristobel,

Puerto Limon wasnt much better than Cristobal but at least you could walk off the ship in ease.

Belize City was good for us, again you can walk off the ship with ease. We took a local taxi tour around Down Town and then onto the Howler Monkey Resort within the Community Baboon Sanctury. We were taken around by a lovely knowledgeable guy, who showed us the chameleons in the trees then took us to feed the Howelr Monkeys. This was an absolutely wonderfulexperience that we shall remember for many years.

Then it was on to Freeport, Bahamas, were we were tendered off the ship, so much easier than waiting around for coaches.

So we arrived back at Miami and as we are on a back to back cruise, have to disembrk the ship to go through customs, then we can emback the ship again. It took 90 to get through customs, people shuffling along with their cases. Of course, if you hold a USA or Canadian passport you have another line to go through. As the majority of passengers weren't either USA or Canadian then you have to endure the long and winding queue.

(Apparently customs are checking for drugs as the ship had visited Columbia and Panama and Costa Rica) When the ship arrives back from the Wonderous Sights of the Caribbean Islands tour, diembarking from the ship was a doddle.

We visited all the beautiful Caribbean islands apart from Martinque and Tortola, which was substituted for St Maarten and St Thomas (due to hurricane damage back in October 2017)

We asked again to move cabins on the 2nd day of our second itinery, again being told that the ship was full. The very next day a cabin was offered to us (strange) and we were able to move to a cabin with a glass fronted balcony. Both cabins were clean and very comfortable, the bed was the best we had ever had and to be perfectly honest, we wanted to take the bed home with us!

Now to the catering side of the cruise. The buffet was a complete free for all, some passengers were so rude, greedy and darn right arrogant. I so pity the waiting staff. We eat in the Villa Rossa each night, don't expect hot food and don't expect to be served quickly. Most nights we had a 45 minute wait to just get our starters. The table staff work their socks off, trying to accommodate all the requests and demands from fellow diners. Please take note, there are notices on all of the restaurants noticeboards, that shorts cannot be worn by gentlemen in any of the restaurants in the evenings. We would regularly count 8 - 10 men wearing shorts and being allowed to enter the restaurants. Rules are rules and should be upheld. You cannot take alcohol on board as it will be confiscated until you disembark; you cannot smoke on the ship, only in designated areas; you cannot enter the buffet area bare footed or bare chested or wearing swimware. All these rules were updeared EXCEPT for wearing shorts in restaurants. Come on MSC, RULES ARE RULES.

The theatre shows were mediocre, boring shows and a terrible Cruise Director (but fortunately he was only one the ship for the first cruise) There was a Beatles Tribute night, but this consisted of a lady playing a guitar and showing video clips she had found off Youtube! A lot of the audience walked out. The Michael Jackson Tribute show was good. We didn't visit the theatre during the 2nd cruise as all the show were repeated. We were very disappointed with this.

We spent most evenings in the Casino bar (I like to play roulette and hubby has a drink) The bar staff in the casino are absolutely adorable, polite, always with a smile and very, very hard working.

All in all, we enjoyed the places we visited but the ship itself leaves a lot to be desired. The ceiling throughout the ship are all low and very claustrophobic, also meaning all the places that have entertainment are very noisy and load. Also, most people developed a chesty cough due to the low ceilings and the air con. Even the atrium isn't a large open space.

Would we cruise on MSC Divina again - not a chance, even if we were paid to do so. This is our 3rd cruise with MSC and the ost disappointed one.
llangir35’s Full Rating Summary
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Cabin Review

Fantastica Oceanview Stateroom
Cabin O2 10028/11062
10028, amply storegae space but with an enclosed balcony.
11062, glass fronted balcony but storage space was smaller than 11028 - strange!
Artemide Deck Inside Cabins, Outside Cabins, Balcony Cabins