We normally do not cruise Norwegian although we have in the past. We chose this cruise strictly based on the itinerary of Western Caribbean sailing from New York. Boarding was chaos due to the change of arrival time for the previous cruise. We asked for special assistance boarding and received confirmation prior to boarding. When we arrived at the special needs area there was no consideration that we were on a list and no list to be seen, justmany, many people waiting and over a two hour wait.
We had a mini suite which was very narrow and the word mini was appropriate? The bathroom was great and the only item that would be suite like. The room had an uncomfortable coach so we needed to take a chair from the balcony to sit on, this further encroached on our limited space. Unless you like big bathrooms one would be better off with a regular balcony room, which I believe are larger.
The food was good, although the restaurants that charged were overpriced and minute portions. The “free dining” rooms are small therefore encouraging one to use the pay services. The Garden Cafecis the best bet and good food, albeit cafeteria style.