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This was my third Viking cruise. In 2015, l did Castles along the Rhine in November and was so impressed that l upon returning home l booked another cruise for the following May, which was equally wonderful. I was so looking forward to this September Eastern Europe Cruise. We did the pre trip to Prague and post trip to Transylvania. I sincerely believe that Viking has grown too big too quickly and they have forgotten about customer service and client concerns. As a cancer survivor and a person who has asthma l never expected to have to deal with a smoker two rooms down. Especially since this was listed as a non smoking boat (a designated smoking area was indicated on third deck). After 4 complaints, the smoker was finally spoken to. But that was after 4 nights of not being able to open my balcony windows, for which l paid extra. Also, when l asked to speak with the Hotel Manager l was given a female customer representative. However, when a male friend accompanied me to the front desk to complain about the treatment l had received, out came the male Hotel Manager immediately.......women travelers be warned!!! I was shocked that in 2017, such behavior still exists! Never once after did either the Hotel Manager or Captain reach out to me. The dining room was always set and ready. Exceptional service from Tommy and Joseph, even when things did not seem to be running smoothly in the kitchen. On the two previous cruises there were more locally inspired meals. I would have to agree with another member who wrote that these meals were computer generated from corporate headquarters. Also, we were told that a Viking representative would be at the Airport in Romania to help us with departures.........no one was there and it was pure chaos! There were also concerns about daily excursions. I spoke with many folks who agreed, this trip is just not worth the money. I know await a response from Viking......

Very disappointed

Viking Lif Cruise Review by Sunshine369

2 people found this helpful
Trip Details
  • Sail Date: September 2017
  • Destination: Europe River
  • Cabin Type: French Balcony
This was my third Viking cruise. In 2015, l did Castles along the Rhine in November and was so impressed that l upon returning home l booked another cruise for the following May, which was equally wonderful.

I was so looking forward to this September Eastern Europe Cruise. We did the pre trip to Prague and post trip to Transylvania.

I sincerely believe that Viking has grown too big too quickly and they have forgotten about customer service and client concerns.

As a cancer survivor and a person who has asthma l never expected to have to deal with a smoker two rooms down. Especially since this was listed as a non smoking boat (a designated smoking area was indicated on third deck). After 4 complaints, the smoker was finally spoken to. But that was after 4 nights of not being able to open my balcony windows, for which l paid extra. Also, when l asked to speak with the Hotel Manager l was given a female customer representative. However, when a male friend accompanied me to the front desk to complain about the treatment l had received, out came the male Hotel Manager immediately.......women travelers be warned!!! I was shocked that in 2017, such behavior still exists! Never once after did either the Hotel Manager or Captain reach out to me.

The dining room was always set and ready. Exceptional service from Tommy and Joseph, even when things did not seem to be running smoothly in the kitchen. On the two previous cruises there were more locally inspired meals. I would have to agree with another member who wrote that these meals were computer generated from corporate headquarters.

Also, we were told that a Viking representative would be at the Airport in Romania to help us with departures.........no one was there and it was pure chaos!

There were also concerns about daily excursions. I spoke with many folks who agreed, this trip is just not worth the money.

I know await a response from Viking......
Sunshine369’s Full Rating Summary
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Cabin Review

French Balcony
Cabin D
As in the past, no complaints about room. Laid out very nicely and appointed well.
Middle Deck Balcony Cabins