We were excited to be boarding the Holland America Zaandam for our recent Alaska cruise Our assigned stateroom was a category H partially obstructed view cabin close to the outdoors on the lower promenade deck… the next best thing to having a veranda stateroom. However a few days prior to boarding we were upgraded to a full ocean view stateroom with portholes, And there is the catch. We found ourselves descending into the bowel of the ship. Traces of stale air lingered as we passed the coughs and sniffles of the unfortunates in the infirmary. Our fears were confirmed when we opened the door of our cabin to discover the smallest, darkest oddly shaped cabin we had yet seen on a Holland America ship. We could get a view out of the deeply set portholes only by crawling across the bed, and that only after requesting the other person in the cabin to step aside. The ceilings were lower than in other cabins. There was less storage space and no refrigerator. A sign posted in the cabin advised us not to be alarmed about the noise and vibration caused by the bow thrusters. This was supposedly an “upgrade” from our previously assigned cabin. “Wait”, we said to the staff, “don’t we deserve a little better treatment as 4 star mariners?” The answer was no… the ship was full. This was a decision from on high: Corporate Inventory Management. It would appear that passengers commonly complain about these and a few other similarly undesirable cabins. We were assured the cabins are an indeed an upgrade. Who are these people in “Corporate Inventory Management”? We speculate that: They are new employees that have never been passengers on a HAL ship, or They have a grudge against Holland America and are trying to devalue the Mariner frequent traveler program, or They don’t understand the word “upgrade”, or Their approach to inventory management is just rolling the dice, or Inventory management is just a mythical department covering up for a defective software program. Holland America is an excellent cruise company: good food, beautiful public areas, well organized tours, friendly ship staff, etc. But please understand that these porthole staterooms are not an upgrade from the H or HH cabins on the Lower Promenade deck. Those are really delightful due to their location and partial view of the water and can actually be enjoyed without climbing into a window ledge and sticking one's neck into a tubular opening.

Mariner Punishment Cabin

Zaandam Cruise Review by skipperinseattle

14 people found this helpful
Trip Details
  • Sail Date: August 2017
  • Destination: Alaska
  • Cabin Type: Large Outside Stateroom (porthole)
We were excited to be boarding the Holland America Zaandam for our recent Alaska cruise Our assigned stateroom was a category H partially obstructed view cabin close to the outdoors on the lower promenade deck… the next best thing to having a veranda stateroom.

However a few days prior to boarding we were upgraded to a full ocean view stateroom with portholes, And there is the catch.

We found ourselves descending into the bowel of the ship. Traces of stale air lingered as we passed the coughs and sniffles of the unfortunates in the infirmary. Our fears were confirmed when we opened the door of our cabin to discover the smallest, darkest oddly shaped cabin we had yet seen on a Holland America ship. We could get a view out of the deeply set portholes only by crawling across the bed, and that only after requesting the other person in the cabin to step aside. The ceilings were lower than in other cabins. There was less storage space and no refrigerator. A sign posted in the cabin advised us not to be alarmed about the noise and vibration caused by the bow thrusters.

This was supposedly an “upgrade” from our previously assigned cabin.

“Wait”, we said to the staff, “don’t we deserve a little better treatment as 4 star mariners?” The answer was no… the ship was full. This was a decision from on high: Corporate Inventory Management. It would appear that passengers commonly complain about these and a few other similarly undesirable cabins. We were assured the cabins are an indeed an upgrade.

Who are these people in “Corporate Inventory Management”? We speculate that:

They are new employees that have never been passengers on a HAL ship, or

They have a grudge against Holland America and are trying to devalue the Mariner frequent traveler program, or

They don’t understand the word “upgrade”, or

Their approach to inventory management is just rolling the dice, or

Inventory management is just a mythical department covering up for a defective software program.

Holland America is an excellent cruise company: good food, beautiful public areas, well organized tours, friendly ship staff, etc. But please understand that these porthole staterooms are not an upgrade from the H or HH cabins on the Lower Promenade deck. Those are really delightful due to their location and partial view of the water and can actually be enjoyed without climbing into a window ledge and sticking one's neck into a tubular opening.
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Cabin Review

Large Outside Stateroom (porthole)
Cabin G 1810
Extremely small with limited access to portholes. No refrigerator, limited storage. Ridiculous to classify this as an upgrade.
Main Deck Inside Cabins, Outside Cabins