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I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean. The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great. the windjammer crowded with long wait lines or close. the solarium also crowded. the buffets don't provide trays for your food so you have to juggle your drink silverware and food to a table if you can find one. Dining room food was just ok. We try 150 restaurant was good but very small menu. Entertainment was good. Grease the musical was good but too much for little kids (8 years old). You need reservations because it is so crowded. Services were poor. Many problems with teens running on the ship as they can check out themselves from the teens room... poor/none supervision there. The pool was to crowded and not kids activities there. Shore excursion in St Marteen was a nightmare more than 15 people were sea sick. (kids and adults) "airport and snorkel". If you are a couple you may enjoy it. we will never go on the Harmony again.

Too Big, Fair Customer Service, and Food Is Not Great

Harmony of the Seas Cruise Review by Cherry Polanco

7 people found this helpful
Trip Details
I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean.

The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great.

the windjammer crowded with long wait lines or close. the solarium also crowded. the buffets don't provide trays for your food so you have to juggle your drink silverware and food to a table if you can find one.

Dining room food was just ok. We try 150 restaurant was good but very small menu. Entertainment was good. Grease the musical was good but too much for little kids (8 years old). You need reservations because it is so crowded.

Services were poor. Many problems with teens running on the ship as they can check out themselves from the teens room... poor/none supervision there.

The pool was to crowded and not kids activities there. Shore excursion in St Marteen was a nightmare more than 15 people were sea sick. (kids and adults) "airport and snorkel".

If you are a couple you may enjoy it. we will never go on the Harmony again.
Cherry Polanco’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Service
Onboard Experience
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