We've cruised many different lines and this was the absolute worse experience. Staff were unfriendly and had difficulty understanding English. The food was good but not the culinary experience we were expecting. We were under a "code red" during our first week and we couldn't do anything for ourselves including using salt and pepper on the table. Wine stewards and servers took forever to come to the table. Perhaps it was the code red, but we didn't notice any uptick in their friendliness until the 16 cruise was near the end. That's also when they started acknowledging us by our names.
The lack of communication regarding our first few days was unacceptable.
Their Executive Concierge merely wrote down our complaints and never once apologized or thanked us for our feedback. Just updated his log.
The highlight of the trip was our room butler who went out of his way to provide the best service. But he too was spread thin and his pager was constantly going off.
Finally, the embarkation process from arrival into the port -- where NO ONE from Oceania was there to explain that we needed to get on a bus and shuttled to the boat -- to getting our room was a disaster. People were visibly upset and the process took five hours from the time were told to be on the boat to the time our room was ready.
Thank goodness we spent the extra money and upgraded for the extra room. Since Oceania decided to skip our first port day (without any communication or notification to us or our agent) we appreciated the extra room. The room had a few issues notably bulbs burned out, others socks still in the drawers, and two deck chairs that were in terrible shape. Other than that, the room was fantastic. We were glad we had the extra space. Many rooms on this ship are extremely tight, unlike other ships.