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We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining room, and left the rest of us to either dine at 5:30 or go to the Lido buffet. I do not eat at 5:30, and apparently a lot of the "special group" decided they did not want to eat at 8:00; therefore, leaving hoards of people trying to dine at the Lido buffet. It was absolutely ridiculous. When complaints were made, it was merely, "sorry, nothing we can do". Holland America never notified us of the large group, or the fact that we were no longer allowed open seating for the dining room. The upper level staff were very blasé when questioned about anything. The room stewards, and the Lido staff were great. I can't tell you about the dining room staff, never saw any since we didn't ever go there! Again, don't eat at 5:30. When complaining to the Neptune concierge, it appeared to fall on deaf ears since no response was ever made, even though we were told we would be contacted. The entertainment on this cruise left a lot to be desired. The BB King Blues club was great, but that's all the good I can say about entertainment. We went with our niece, nephew and brother-in-law (this was their first cruise) and they were so disgusted, they said they'd never cruise again!

Worst cruise ever!

Nieuw Amsterdam Cruise Review by MHorton

5 people found this helpful
Trip Details
  • Sail Date: February 2017
  • Destination: Caribbean
We have been on many Holland America cruises, but this one by far was the absolute worst ever. Unbeknown to us, they had a large group on the ship, approximately 1000 people, that were catered to, given the prime dining time in the dining room, and left the rest of us to either dine at 5:30 or go to the Lido buffet. I do not eat at 5:30, and apparently a lot of the "special group" decided they did not want to eat at 8:00; therefore, leaving hoards of people trying to dine at the Lido buffet. It was absolutely ridiculous. When complaints were made, it was merely, "sorry, nothing we can do". Holland America never notified us of the large group, or the fact that we were no longer allowed open seating for the dining room.

The upper level staff were very blasé when questioned about anything. The room stewards, and the Lido staff were great. I can't tell you about the dining room staff, never saw any since we didn't ever go there! Again, don't eat at 5:30.

When complaining to the Neptune concierge, it appeared to fall on deaf ears since no response was ever made, even though we were told we would be contacted.

The entertainment on this cruise left a lot to be desired. The BB King Blues club was great, but that's all the good I can say about entertainment.

We went with our niece, nephew and brother-in-law (this was their first cruise) and they were so disgusted, they said they'd never cruise again!
MHorton’s Full Rating Summary
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Cabin Review

Cabin 7132
This particular cabin is one we chose every time, it is at the rear of the ship, port side, and offers a huge balcony that wraps around the end of the ship. The cabin is large, and since they added coffee machines to it, much nicer!
  Nieuw Amsterdam Deck Plans

Port & Shore Excursion Reviews

  • Snorkeling
    We went on the power snorkeling and it was really fun. A short boat ride to the location, and we used our small propelled snorkel subs to snorkel about. Not too much to see; however, then we went to a beach, and played with the sting rays, fun!
    View All 194 Snorkeling Reviews
  • Ziplining
    The ride to the zipline was pretty long; and the drivers in Puerto Rico are crazy! Once there, the people were very helpful, it was a fun zipline, not the best we've been on, but the climb back up from the bottom of the zipline was a killer!!
    View All 26 Ziplining Reviews
  • America's Cup Regatta
    This was the most fun ever! We did a regatta against another sail boat, and it was a blast. Be prepared to get very wet!
    View All 48 America's Cup Regatta Reviews