I'll preface this review by saying that I have been on Disney, Royal Caribbean, Holland America, MSC and Carnival cruises before and while they all may have had a few issues they were all great cruises and I was never excited to get off the ship and go home. However, this trip basically defied any knowledge I thought I had about cruising and I was so excited when my feet hit land at Port Canaveral so I could just get off this ship. From start to end, this cruise was sub-par to say the least.

Upon arrival there are no signs telling you were to go (from the parking garage) so when I asked a traffic attendant if I need to walk to the other end of the terminal to find a bag porter, he laughed at me and told me I was funny and that was a great question (clearly being sarcastic) but I have never sailed NCL so I didn't know if things work differently. After giving my bags to the porters and going inside chaotic terminal we found our way to the gangway, from the looks of it you could step onto the ship to left or the right so I asked which way I was supposed to go and the crew stared at me and shrugged their shoulders. We found our way to an open door and I tripped over the lip and fell face first on the ground. The two crew members stared at me on the floor and said oh yea watch out for that and went on with their conversation. Because no one ushered us in I had no idea where to go so I asked a crew member inside and she stared at me like I had 7 heads, she didn't speak English so she had no idea what I was saying (which would end up becoming a recurring theme of this cruise) and asked someone else standing by. They told me to just go to my room, when I asked if they were ready they said they didn't know. It was pure chaos and it was really dark inside so I was already feeling discombobulated. I'm not sure what I was expecting but on Disney they literally announce your arrival and Royal Caribbean welcomes you and directs you were to go immediately to avoid confusion. Clearly not happening here. Throughout the cruise the service was the worst I'd ever experienced on a cruise ship. People barely spoke English, so conversations were out of the question. Although, they didn't seem to care enough to have a conversation anyways. I asked a member at guest services for directions and she didn't speak enough English to help me find my way. I have never experienced such a severe language barrier on a cruise ship! Traveling to another country, sure but on a cruise ship??

The Superbowl aired while we were on the ship and were assured it would be shown throughout the ship. We were really excited to watch the superbowl on the Atrium screen (an awesomely gigantic two story screen) but were insanely disappointed by the fact that other than the 20 or so chairs that are already there for the atrium cafe, there was no extra seating... Not one extra chair, or bench or anything. People were resorting to sitting on the floor. We went out to the H20 pool deck and were quite annoyed that people were using shoes and bags to hold chairs. We went back to the Waves bar and again, not one extra seat. To add on to that, they had already strapped up the lounge chairs. Clearly poor planning. Read more