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First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too later to cancel any holiday plan without an expense. 4 destinations were removed and an additional 5 days at sea were added. Also lost 5 star hotel night stay in Bangkok which we could have changed or cancelled if we were informed as we should have been before the 17th by NCL. Not a good start as we were already questioning the integrity of the company before we even got on the ship. NCL will provide a 50% discount on the cruise and a 50% discount on a future cruise (must be within 12 months) which I will not be taking up. When looking at back at the experience a 100% refund would have been more appropriate. The experience on the boat was mixed the good points amazing food and the majority of the staff were lovely. Not so good points was poor entertainment during the day especially considering how many extra days at sea we were given. At times children and teens were running riot all over the boat especially in pool and dining areas. Services that would have filled my time nicely were available such as spa and massage treatments but they were so overpriced that I did not have any. Ports were all very far away from the few city destinations we stopped in in Ho Chi Min and Bangkok. Many of our interactions with other passengers also involved exchanging feelings of dissatisfaction about the way things were handled. For my first cruise not many good things to say. Would I do another cruise? Never say never but never with NCL.

Badly handled itinerary changes

Norwegian Star Cruise Review by scotthardie9

5 people found this helpful
Trip Details
  • Sail Date: December 2016
  • Destination: Asia
  • Cabin Type: Balcony
First time cruiser so did not know what to expect.

Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too later to cancel any holiday plan without an expense. 4 destinations were removed and an additional 5 days at sea were added. Also lost 5 star hotel night stay in Bangkok which we could have changed or cancelled if we were informed as we should have been before the 17th by NCL. Not a good start as we were already questioning the integrity of the company before we even got on the ship. NCL will provide a 50% discount on the cruise and a 50% discount on a future cruise (must be within 12 months) which I will not be taking up. When looking at back at the experience a 100% refund would have been more appropriate.

The experience on the boat was mixed the good points amazing food and the majority of the staff were lovely. Not so good points was poor entertainment during the day especially considering how many extra days at sea we were given. At times children and teens were running riot all over the boat especially in pool and dining areas. Services that would have filled my time nicely were available such as spa and massage treatments but they were so overpriced that I did not have any. Ports were all very far away from the few city destinations we stopped in in Ho Chi Min and Bangkok. Many of our interactions with other passengers also involved exchanging feelings of dissatisfaction about the way things were handled.

For my first cruise not many good things to say. Would I do another cruise? Never say never but never with NCL.
scotthardie9’s Full Rating Summary
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