Starting several weeks prior to departure, we had expectantly scanned reviews for confirmation that we made the right choice of cruises. Rest assured - you can sail with complete confidence in excellence of service with this cruise line.
We sailed from Barbados over the Christmas holiday. Although the wait to clear customs was a bit tedious (several jumbo jets arrived at the same time) and this led to a delay in getting all of the passengers to the ship by departure time. In fact, we were among the last to arrive and check in, even as the muster station drill was in progress. No worries - soon afterwards, the head barman, Chester, was sympathizing with us that all of the usual flawless embarkation procedures had been thrown off by these circumstances and that he felt terrible about this since Silversea clientele are not used to this, but that we would make everything right - which he immediately did with several exceptional cocktails!
We were thrilled to see several waiters that we remembered and who actually also remembered us from a Silversea cruise 2-1/2 years prior in Alaska. The warmth, humor and constant entertainment they provided during all of the meals in all of the venues is an example of what distinguishes this line from others. Even the pool staff were quite exceptional, rescuing our books which he had left on the pool chair when it briefly started to rain. We were amazed that the butler and maid always knew when we had left the room and were in and out without fail before we returned. We commented on this to them and they replied - "we have to remain sensitive to when people are resting!"