We were on back-to-back cruises aboard the Ruby Princess from 28 May to 9 June and 9 June to 21 June 2009.  We are Elite Captain's Club members so we are familiar with a lot of their ships and the services provided.  Our overall impression of both cruises was that they were excellent, but there were some limitations regarding the ship and the services.

CABINS

Our most serious complaint concerns the outside cabins.  We have purchased inside, outside, balcony and suite cabins on various Princess ships and have always been satisfied with what we received-up until these cruises. On these two cruises, we reserved outside cabins without balconies and expected to receive a cabin with a configuration like that shown on the Princess web site.  NOT SO-BE WARNED.  The outside cabins are nothing like the one shown on the web site.  That representation is much like all the cabins we have had on other Princess ships and it is what we expected on these cruises, but Princess has made some radical changes to their outside cabins and the result is nothing less than horrible. Read more