Ship is 20 years old and shows it. But that doesn't begin to show how Royal Caribbean is falling down on their promises of WOW ! We have been on 30 cruises of which 8 were RC's, and 6 were on this ship "The Grandeur of the Seas". We started cruising on the Grandeur in 2004 and have steadily seen the ship deteriorate as well as the service.
Lets start with the cabin which was adaquit for 2 people , though it was aged and in need of many minor repairs, even so ,the room steward "Moses" did a great job of taking care of our every need.
Dinning was another story :
Windjammer was unmanaged , as they were constantly out of silerware, napkins, certain foods, and if you were lucky enough to get a plate of food and napkin,and silverware then you had to search for a clean table , as most were piled high with dirty dishes which means that there is not enough staff to take care of the eating venue.
The Great Gatsby Dinning experience was even worse with just 3 courses to serve ,we seldom were able to get out of the restaurant in under 2 hours,usually 2 and 1/2 This created problems in scheduling your evening activities as most started at 7pm and we were still waiting on our main course. We had missed orders, , no follow up on bread, drinks , bar service , , butter , sugar, etc. we felt like 3rd class citizens , having to ask other waiters to help us. Most important to me was the fact that the waiter was supposed to bring a cake on our last sea day and sing happy birthday to my wife . They FORGOT !
Entertainment was limited to one group called "Liverpool Legends " the rest of the cruise was 2 years old performances by the staff, one comic and one juggler, all mediocor at best. Worst part of entertainment was the promised Certrum Aerial act which is advertised on tv as well as their website , for this particular ship!! They didn't have one, They didn't give a reason for cancelling , and there were 2000 disappointed people.
There was no recognition of my Crown and Anchor status which was emmerald/ diamond!
There was no suite departure lounge with breakfast , as promised!
There was no welcome back after six cruises on this ship.
there was no welcome aboard gift nor lapel pins , as promissed !
Requested Photo's of my dinning partners was lost ? or they didn't print more than one after we requested 3.
In general: Royal Caribbean and Grandeur of the Seas crew need to improve their service, recognition, entertainment, security, and overall appreciation for cruising with them.
THERE ARE OTHER AND BETTER CRUISE CHOICES !
TV is very, very limited to most shows about there own product ( Selling you another Cruise ). CNN , Espn and replays of old shows on TNN. At least on Carnival they show movies , you can interact by ordering first run movies,see your on board account, reserve excursions,dinner reservations and more.
Cabin was nice for 2 people and service was great.
nothing to do in port , you have to buy your way out !
bewre of drug dealers and pickpockets