Very rude guest service team. Out of 5 cabins that we purchased 3 had LOST luggage until 11pm. Guest services did not care about anyone no matter what your status is pinnacle, diamond,royal family, did not make a difference. Don't think about calling room service for food you if they answer the phone you can expect at least a 2 hour wait. For the money I would not travel again on this ship.Friend of ours who who on the ship with a party of 8 reserved specialty restaurants for 3 nights and when they got to the restaurant they had to break them into groups of 2 and 4. Shows were great if you can get a seat. We reserved shows and times with our travel agent and when we got on the ship and asked for tickets they said there is NO reserved seating for any show. Every show has many people standing in the back. We have been on many cruises and never had such a poor experience.