We chose the cruise based on its reputation. Despite the so called refurbishment, the Concierge Balcony windows and door are not properly sealed, causing the room to be cold and uncomfortable. We could not view the sea because we had to close the thick curtain to conserve the little bit of warmth all the time. The quality of the food is poor. On several occasions, the fish in the Buffet Restaurant is "fishy", i.e., not fresh. The carved meats served there on two occasions were just cold and dry. The cold atmosphere in the Buffet Restaurant as well as the Tuscan Steak Restaurant certainly does not help. In addition, the steak served in Tuscan is of such low quality, rendering it tasteless and chewy. The appetizers served there were probably prepared well ahead of time, with the plates as cold as the refrigerator. The food in the Grand Restaurant is a hit or miss. Dinners are acceptable, not great overall. The fruit plates served at breakfast are icy cold. One morning, the pancake was good. They serve only one piece, quite stingy. The next day, the Canadian bacon served with Eggs Benedict is tasteless, probably stale.

The Service personnel, as on any cruise ships, work hard. The officers are not the same. The Restaurant officers kept on bothering us, asking us for our opinion, in a manner which is more self-aggrandizement, as opposed to being helpful. Above all, the ship raced through rough waters on its way to Halifax, causing the ship to bounce up and down as well as side to side. In addition, the ship course was changed. Despite the big change in skipping Bermuda, the passengers are merely reimbursed by a future cruise credit of $250 per person. With this experience, I have serious doubt on cruising Oceania again. Above all, the cruise line did a great disservice to the Pepin family.