I think MSC caters to the European market which is okay if that is their target market. I think they have some growing to do to target the American Cruiser. Having been on 4 different cruise lines, I am accustomed to over-the-top service and I did not receive that from the MSC Divina. I also think you get better service if you can speak a language other than English. I speak English and Spanish. For example, a guest service rep was more friendly to me when she found out I spoke Spanish. Overall, the service was not bad, but the staff was not as attentive as I was expecting them to be. I did however receive OUTSTANDING service from Victoria Chakwenya (from Zimbabwee) in guest services as she always had a smile, she was very helpful, she was lively, and made me feel at ease each time I had a question. She was TOTALLY AWESOME. Overall, for a first time cruiser, I think you will enjoy it. I liked it because I simply love cruising and I make the very best of my sea days, my balcony, and my vacation time. MSC is new to year round Caribbean trips from Miami and as they get better I think they will be a fierce competitor. My children sailed for FREE which was a major selling point for me as well as the itinerary locations. If I am given the right price, my children sail for free, and they make improvements in the food, service, and entertainment, I will definitely sail will MSC again.