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Zuiderdam Review

4.0 / 5.0
Editor Rating
985 reviews
32 Awards

Beware of any cruise

Review for Zuiderdam to the Baltic Sea
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wadfilm
6-10 Cruises • Age 60s

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Sail Date: Jun 2016
Cabin:

First I would like to say that every single staff person, whether in the restaurants, stateroom steward or anyone doing the myriad of jobs on the ship were exemplary. These people work so hard and always have a smile and are ready to help you in anyway possible. I enjoyed all the performers that were on board and there were several guest performers that were absolutely amazing.

Unfortunately this is where the praise ends. The food on the Lido, the buffet style food was hit or miss. Sometimes it was well prepared and very tasty and other times it was overcooked or too salty. There were several times I had to spit food out that tasted bad. I did eventually get diarrhea for two days during the cruise. A few times we ate in the dining room and the food seemed much better.

We had an obstructed ocean view room, which meant we were right in front of the lifeboats. I liked the room because we had a view over the boats and the windows let in a lot of light. Too bad we couldn't really enjoy the peace and quiet you should have in your stateroom. For the first 13 days of our voyage there were crews of workers right outside our windows grinding, hammering and chipping away at the rust on the ship. If you have never heard a grinder against metal it is a constant annoying sound. Men were passing our window and there was very little room between the lifeboats and our window so they would bang their harness or tools on the window as they passed. Like I said, I really liked the light coming into the cabin, but with men out there we had to keep the curtains closed for any kind of privacy. When I brought this to the attention (they should have already been aware of it) of the front desk their response was to say they would give us ear plugs. Really, ear plugs, after spending thousands of dollars for an enjoyable vacation their response was ear plugs. Then they gave me the key to another room down the hall to use when there was noise outside our room, but this room also had noise outside, the maintenance crew was working on the entire side of the ship we were on. I asked for a room away form that side of the ship or one on another floor but was told the ship was full. I have been on full ships and this ship was in no way full. I even spoke to another passenger who was unhappy with their balcony room and they were given the option of two other rooms to move into, so that was a lie about not having another room. The issue seemed to be that they did not want to upgrade our room even though they put us in an terrible situation from the beginning. I was also told that the maintenance was not scheduled which is an outright lie, again. I work in the construction industry and there is no way you could not schedule this type of work ahead of time, the crew, the materials, the equipment.

Cabin Review

Port Reviews

Gothenburg

We did not dock at Gothenburg because of weather conditions

17 Helpful Votes

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