It all started when a "rookie" Carnival Agent could not figure how to "check us in" at the Long Beach terminal. We waited, and waited, and waited for 30 minutes. She said she was in "training" and we had to be patient. ??? Then, when we went to receive Ship Identification Card, the woman handed us an envelope with the "wrong" cards! They couldn't locate my partner's, but another passenger came running back to the table yelling, "I'm not this person." Luckily for me, she had my card. The Carnival agents and staff made us feel like it was "our fault," that the cards couldn't be located. We were shuffled from one table to the next. We never received an apology and they never offered an explanation as to the whereabouts of our cards. We were told that once we got aboard, we would have to "stand in line" for a new one. At the check in point aboard ship, they asked for my partner's Card. We tried to explain to them what happened they were rude to us and treated us as though we were "inconveniencing" them and "holding" up the line of passengers.

Once we got my partner's card, the purser informed us that we never checked in with our Credit Card for on-board purchases. Once again, we were treated as though it was our fault that the Carnival Agent was incompetent at the point of check in.

When we arrived to our balcony room, it had not been thoroughly cleaned and there were hairpins, trash, and dirt on the counter along with plastic bags left from the previous guests in the drawers. The room had an odor, too. Read more